Keojana Cave
Lakeland,FL
Summary
Proactive healthcare professional with experience in patient registration and data entry. Proven ability to collaborate with clinical teams, streamline processes, and address client inquiries to improve service delivery and operational efficiency.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Registrar
Peace River Center for Personal Development
Lakeland, FL
01.2025 - Current
- Managed patient registration processes, ensuring accurate data entry and compliance with privacy regulations.
- Collaborated with clinical staff to verify insurance eligibility, reducing processing time for admissions.
- Addressed client inquiries regarding services and scheduling, delivering prompt and informative responses.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Food Service Worker
Lakeland Regional Health
Lakeland, FL
01.2024 - 01.2025
- Maintained cleanliness and sanitation standards in food preparation areas.
- Assisted in inventory management, ensuring proper stock levels of food supplies.
- Monitored food temperatures to guarantee safety and quality standards were met.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
CNA/Residential Aide
Arbor Oaks
Lakeland, FL
06.2023 - 01.2024
- Assisted with daily living activities, promoting independence among residents.
- Monitored vital signs and reported changes to nursing staff promptly.
- Trained new staff on caregiving techniques and safety protocols.
- Advocated for resident needs, fostering a supportive community environment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assembly Line Worker
Publix Warehouse
Lakeland, FL
01.2023 - 06.2023
- Collaborated with team members to optimize assembly line processes.
- Inspected finished goods for quality assurance before packaging.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Followed protocols to enhance protection and maintain safe work environment.
Crew Member/Manager
McDonald's
Lakeland, FL
08.2020 - 12.2022
- Supervised daily operations to ensure efficient service and high-quality customer experiences.
- Trained and mentored new crew members, fostering teamwork and enhancing operational efficiency.
- Monitored compliance with safety and sanitation standards, maintaining a clean work environment.
- Coordinated scheduling to align staffing levels with peak business hours, improving service speed.
Skills
- Information documentation
- Insurance verification
- Appointment scheduling
- Processing payment
- Data entry
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- HIPAA compliance
- Verbal and written communication
- Electronic health records
- Clinical documentation
- Office administration
- Patient registration
Timeline
Registrar
Peace River Center for Personal Development
01.2025 - Current
Food Service Worker
Lakeland Regional Health
01.2024 - 01.2025
CNA/Residential Aide
Arbor Oaks
06.2023 - 01.2024
Assembly Line Worker
Publix Warehouse
01.2023 - 06.2023
Crew Member/Manager
McDonald's
08.2020 - 12.2022