Keoma Mathis
Benton Harbor,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
St. Joseph Dentistry
09.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Clinical Assistant
Riverwoods Behavioral Health
10.2020 - 09.2022
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Benton Harbor High School
Benton Harbor, MI06.2006
Skills
Critical Thinking Skills
HIPAA Compliance
Organizational Skills
Appointment Scheduling
Customer Service
Timeline
Patient Care Coordinator
St. Joseph Dentistry
09.2022 - Current
Clinical Assistant
Riverwoods Behavioral Health
10.2020 - 09.2022
High School Diploma -
Benton Harbor High School
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