Keon Blake
Deltona,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Cunningham Elderly LLC
Deltona , Florida
01.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Construction Assistant
Lion Services LLC
Ft Lauderdale , FL
10.2019 - 01.2022
- Assisted with the installation of drywall and other building materials.
- Conducted site visits to ensure safety compliance and quality standards.
- Organized construction equipment and supplies for job sites.
- Monitored progress of projects and reported any issues to management.
- Maintained accurate records and logs of project data.
- Communicated effectively with clients, contractors, architects, engineers..
- Prepared reports detailing progress on projects for management review.
- Adhered strictly to health and safety regulations at all times.
- Resolved customer complaints related to construction matters promptly.
Education
GED -
Educators Inc
Rockledge, FL03-2021
Skills
- Handling Escalations
- Quality Assurance
- Call Monitoring
- One Call Resolution
- Regulatory Compliance
- Training and mentoring
- Customer Service
- Decision-Making
- Superior computer skills
- MS Office
- Exceptional telephone etiquette
Timeline
Customer Service Manager
Cunningham Elderly LLC
01.2023 - Current
Construction Assistant
Lion Services LLC
10.2019 - 01.2022
GED -
Educators Inc