Keon Forbes
Lemon Grove,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Verizon Wireless. Skilled in complex problem-solving and verbal communication, adept at audio mastering and mechanical troubleshooting. Achieved significant improvements in service delivery and efficiency, fostering high-quality outcomes and collaborative team dynamics. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Manager
Verizon Wireless
12.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Audio Engineer Intern
D Blaze Ent
12.2021 - 12.2022
- Strengthened relationships with clients through professional interactions and a dedication to delivering high-quality audio engineering services.
- Enhanced audio quality by effectively utilizing mixing consoles, microphones, and digital audio workstations.
- Ensured client satisfaction by promptly addressing concerns and providing professional guidance on audio engineering matters.
- Maintained a well-organized inventory of equipment, ensuring all items were readily available when needed.
Maintenance Technician
Sunset
03.2021 - 12.2021
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Kitchen Utility Worker
SSP America
04.2018 - 03.2020
- Improved kitchen efficiency by maintaining clean and organized workspaces for seamless food preparation.
- Ensured high food safety standards by diligently following sanitation and cleanliness guidelines at all times.
- Enhanced team productivity by collaborating closely with co-workers, ensuring timely completion of tasks.
- Reduced food waste with proper storage and rotation of ingredients to ensure freshness and costeffectiveness.
Customer Service Representative
Target
12.2016 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Photo Ambassador
Sea World San Diego
06.2016 - 10.2016
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Education
Bachelor of Arts - Audio Engineering
Los Ángeles Film School
Los Angeles, CA12.2022
Associates - Communications
South Western College
San Diego, CA06.2021
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Digital Audio Workstations
- Studio Maintenance
- Audio post-production
- Audio Mastering
- Preventive Maintenance
- Problem solving ability
- Building Maintenance
- Mechanical Troubleshooting
Timeline
Manager
Verizon Wireless
12.2021 - Current
Audio Engineer Intern
D Blaze Ent
12.2021 - 12.2022
Maintenance Technician
Sunset
03.2021 - 12.2021
Kitchen Utility Worker
SSP America
04.2018 - 03.2020
Customer Service Representative
Target
12.2016 - 03.2018
Photo Ambassador
Sea World San Diego
06.2016 - 10.2016
Bachelor of Arts - Audio Engineering
Los Ángeles Film School
Associates - Communications
South Western College
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