- Poised under pressure
- Adaptability to keep up with rapid changes
- Fun and energetic
- Outdoor adventures
- Water sports
- Writing poetry
- Hosting events
Keona Rigaud
Canal Winchester,OH
Summary
Dynamic and results-oriented Assistant Manager/ Leasing Agent with over 4 years of experience in residential and commercial property leasing. Proven expertise in customer service, property management, sales, and contract negotiation, complemented by a strong ability to foster client relationships. Outgoing professional adept at managing teams and addressing issues in fast-paced environments, while promoting exemplary skills in customer service, policy implementation, and facility security measures. Committed to leveraging extensive leasing knowledge and client management skills to drive success within a forward-thinking organization.
Overview
3
3
years of professional experience
Work History
Assistant Community Manager
Asset Living
07.2024 - Current
- Managed daily leasing activities, including prospect follow-ups, lease renewals, and paperwork.
- Developed and implemented effective marketing strategies to attract potential tenants.
- Provided exceptional customer service to both current and prospective tenants.
- Perform the move-in and move-out process, ensuring a smooth experience for tenants.
- Utilized property management software to maintain accurate records and generate reports.
- Increased leasing conversion rate by 12% through effective communication and timely follow-ups and delinquency efforts.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
Leasing Consultant
Sound View Equities
12.2023 - 06.2024
- Conduct property tours and showcase available units to prospective tenants.
- Answer inquiries and provide detailed information about properties, pricing, amenities, and policies.
- Process rental applications and perform background checks and credit verifications.
- Negotiate lease terms, ensuring compliance with company policies and local regulations.
- Coordinate lease signings and ensure all required documentation is completed accurately.
- Maintain positive relationships with tenants, addressing concerns or maintenance requests promptly.
Assistant Manager
CLK Multifamily Management
Columbus, OH
12.2022 - 08.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Streamlined tenant communication processes to enhance resident satisfaction and engagement.
- Assisted in daily operations, ensuring efficient property management practices.
Leasing Consultant
Coastal Ridge
Columbus, OH
11.2022 - 01.2023
- Distributed and followed up on tenant renewal notices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
Education
Associate of Science - BUSINESS ADMINISTRATION
DAYMAR COLLEGE
COLUMBUS, OHIO09-2019
A.A. - HOSPITALITY MANAGEMENT
BRADFORD COLLEGE
COLUMBUS, OHIO08-2010
Skills
- Effective leadership
- Proficient in using property management applications
- Proficient in building relationships and conveying information
- Payment processing
- Yardi software proficiency
- Hospitality and accommodation
Websites
Interests
Timeline
Assistant Community Manager
Asset Living
07.2024 - Current
Leasing Consultant
Sound View Equities
12.2023 - 06.2024
Assistant Manager
CLK Multifamily Management
12.2022 - 08.2023
Leasing Consultant
Coastal Ridge
11.2022 - 01.2023
A.A. - HOSPITALITY MANAGEMENT
BRADFORD COLLEGE
Associate of Science - BUSINESS ADMINISTRATION
DAYMAR COLLEGE