Keondra Smith
Dallas
Summary
Dynamic customer service professional with a proven track record, excelling in client support and effective listening. Skilled in detail-oriented data management, I have successfully guided clients through complex processes, enhancing satisfaction and ensuring seamless service delivery. Committed to logical evaluation and achieving client needs efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Integrity Pools Spas
02.2024 - 11.2024
Answering inquiries from clients on pool upkeep.
overseeing a group of cleaners to ensure they are meeting the needs of their regular clients.
Answering incoming and outgoing phone calls.
Customer Service Representative
Republic Services
12.2022 - 09.2023
Helping the client with their waste account requirements.
Setting up additional garbage pickups for clients while answering incoming and outgoing calls.
Advanced Customer Service Representative
Capital One, Corporate Campus
04.2017 - 07.2021
Taking chats to address clients' inquiries regarding their application for a vehicle loan. answering incoming and outgoing calls and guiding clients through our car navigator procedure, in order to obtain auto loan approval.
Education
No Degree - Veterinary Science
Cedar Valley Community College
Lancaster, TXHigh School Diploma -
Nimitz High School
Irving, TX06-2011
Skills
- Client support
- Effective listening
- Logical evaluation
- Detail-oriented data management
Certification
All lines Adjuster license
Adjuster license
All-Lines license covers property and casualty (P&C) claims, which include residential, commercial, and auto claims, as well as farm & ranch, inland marine, and ocean marine claims.
Timeline
Customer Service Representative
Integrity Pools Spas
02.2024 - 11.2024
Customer Service Representative
Republic Services
12.2022 - 09.2023
Advanced Customer Service Representative
Capital One, Corporate Campus
04.2017 - 07.2021
No Degree - Veterinary Science
Cedar Valley Community College
High School Diploma -
Nimitz High School
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