Keonna Hull
Katy,TX
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
6
6
years of professional experience
Work History
Hostess
Noir Kitchen & Cocktails
Nashville, TN
08.2022 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Bottle Server
Quorum
Flint, MI
02.2021 - 08.2022
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
Server
Prime 810
Flint, MI
09.2019 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Bottle Server
Moni's
Flint, MI
04.2018 - 07.2019
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Worked closely with DJs and entertainers to create a lively atmosphere that encouraged guests to spend more time at the venue.
Education
High School Diploma -
Carman-Ainsworth High School
Flint, MI05.2012
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Interactive communication skills
- Guest Engagement
- Exceptional communication
- Guest Relations
- High-volume dining
- Teamwork and Collaboration
Timeline
Hostess
Noir Kitchen & Cocktails
08.2022 - 08.2024
Bottle Server
Quorum
02.2021 - 08.2022
Server
Prime 810
09.2019 - 02.2021
Bottle Server
Moni's
04.2018 - 07.2019
High School Diploma -
Carman-Ainsworth High School