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Patient Care Coordinator

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Associate Principal Engineer

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Patient-focused Care Coordinator with 7+ years of experience supporting clinical and home health teams. Expertise in patient intake, care coordination, HIPAA compliance, and resolving patient concerns through clear, compassionate communication in fast-paced healthcare environments.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Expertly handles complaints, inquiries and service questions to meetcustomers' access needs and correct problems related to care. Well-versed in policies, procedures and standards

Results-driven professional specializing in problem-solving and relationship building, recognized for delivering impactful solutions in fast-paced environments. Demonstrates strong capabilities in managing pressure, mastering new skills, and efficiently contributing to organizational success. Proficient in manual labor, equipment operation, and maintaining safety standards while ensuring a clean workspace. Committed to continuous learning and poised to enhance team dynamics within a dynamic organization.

With a proven track record at Western Dental, I excel in patient care coordination and HIPAA compliance, showcasing exceptional organizational skills and patient relations. My expertise has significantly enhanced healthcare operations and patient satisfaction, leveraging critical thinking and effective communication to achieve quality care outcomes.

Honest, dependable, reliable, organized and self-starter with excellent customer service skills who can assess customer/patient needs, make timely decisions, and provide appropriate follow-through. Outstanding ability to connect and build close relationships with patients and to work collaboratively with care teams to provide an efficient and compassionate care experience.

Keonna Scott

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Patient Care Coordinator

Certified Nursing Assistant

Traveling Certified Nursing Assistant

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Some College (No Degree) - Health Care Management

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Certified Nursing Assistant

Traveling Certified Nursing Assistant

Patient Care Coordinator

Some College (No Degree) - Health Care Management

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