KeOsha Hull
Nashville ,TN
Summary
Energetically advanced customer experiences in the work environment. Leveraging exceptional multitasking and customer service skills to elevate dining satisfaction. Expert in fostering loyalty through attentive service, I significantly contributed to increased sales by upselling and maintaining rapport with clientele. My adeptness in balancing high-volume demands with meticulous attention to detail underscores my capability to enhance any team.
Overview
4
4
years of professional experience
Work History
Hostess/ Server
The Twelve Thirty Club
01.2024 - 08.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bottle Server
Annex
09.2022 - 11.2023
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Hostess
MotorCity Casino
06.2020 - 09.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Served food and beverages promptly with focused attention to customer needs.
Education
BA Social Sciences - Psychology
University of Michigan, Flint
Flint, MI05.2016
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Greeting guests
- Food Running
- Table Bussing
- Multitasking
Timeline
Hostess/ Server
The Twelve Thirty Club
01.2024 - 08.2024
Bottle Server
Annex
09.2022 - 11.2023
Hostess
MotorCity Casino
06.2020 - 09.2022
BA Social Sciences - Psychology
University of Michigan, Flint
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