Keppler McClelland
San Dimas,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Account Executive
LanguageLine Solutions
10.2021 - 04.2023
- Managed $6.4 million of business consisting of healthcare, enterprise, utility, and government clients.
- Experienced YOY growth and increased portfolio total revenue to over $8 million.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
Data Analyst
Asilomar Advisors
06.2020 - 07.2021
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to members for concise explanations of best placement for needed resources.
Membership Associate
Tehama Golf Club
10.2017 - 01.2020
- Maintained relationships with prospective and current members.
- Cross-sold products to customers to meet customer needs.
- Processed and audited transactions, purchases and payments.
- Provided in-depth information to customers regarding Tehama's benefits and policies.
Skills
- Correspondence Typing
- Negotiation
- Salesforce CRM Certified
- Sales Presentation
- MS Office Applications
- Campaign Support
- Customer Loyalty
- Personnel Management
- Teamwork and Collaboration
Timeline
Account Executive
LanguageLine Solutions
10.2021 - 04.2023
Data Analyst
Asilomar Advisors
06.2020 - 07.2021
Membership Associate
Tehama Golf Club
10.2017 - 01.2020
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