Summary
Overview
Work History
Education
Skills
Timeline
Server

Kera Davis

Douglasville,GA

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

2
2
years of professional experience

Work History

Server

IHOP
09.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Hosting
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Answered customers questions, recommended items and recorded order information.

Server Shift Leader

Olive Garden
08.2021 - 09.2022
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • able to keep up with high demand days and actively upsell on orders placed over the phone, online, and walk in orders.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Hosting

IHOP
11.2020 - 06.2021
  • Coordinate 5 project team members by assigning individual responsibilities based on each individual's strengths.
  • Resolved seating issues and complex problems by diagnosing and identifying issues and determining proper resolutions.
  • Monitored projects and communicated scope changes, constraints and variances to team.
  • Established standard operating procedures and preventive maintenance on newly acquired systems.
  • Seating in order and as quick as possible with a professional manner

Education

High School Diploma -

Chapel Hill High School
Douglasville, GA
05.2021

Skills

  • Age Verification
  • High-Volume Dining
  • Menu Memorization and Presentation
  • Conflict and Complaint Resolution
  • Daily Specials Memorization
  • Greeting and Seating Guests
  • Warm and Friendly
  • Dining Room Cleaning and Upkeep

Timeline

Server

IHOP
09.2022 - Current

Server Shift Leader

Olive Garden
08.2021 - 09.2022

Hosting

IHOP
11.2020 - 06.2021

High School Diploma -

Chapel Hill High School

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Kera Davis