Kera Grant
New York
Summary
Professional with strong foundation in community engagement and support. Skilled in fostering relationships, coordinating events, and providing exceptional service. Known for reliability, adaptability, and collaborative approach to achieving team goals. Proficient in communication, problem-solving, and organizational skills.
Overview
5
5
years of professional experience
Work History
Community Associate
Regus Management Group
09.2024 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Helped maintain office security by monitoring visitor access and issuing badges.
Front Desk Receptionist
Sugared + Bronzed
04.2023 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Front Desk Associate
Blink Fitness, Equinox Holdings
03.2020 - 04.2023
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Developed strong communication skills through frequent interaction with diverse populations of gym members, enhancing overall interpersonal effectiveness within professional contexts.
- Performed basic daily bookkeeping tasks.
- Answered customer telephone calls promptly and appropriately handled needs.
- Enforced rules and held customers accountable for not following gym regulations.
- Assisted with the onboarding process for new members, providing facility tours and explaining membership benefits.
Education
High School Diploma -
Gramercy Arts High School
New York, NY06-2018
Skills
- Tenant Support
- Service Excellence
- Secure Card Handling
- Organized Data Management
- Facility Maintenance
Timeline
Community Associate
Regus Management Group
09.2024 - 02.2025
Front Desk Receptionist
Sugared + Bronzed
04.2023 - 09.2024
Front Desk Associate
Blink Fitness, Equinox Holdings
03.2020 - 04.2023
High School Diploma -
Gramercy Arts High School
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