Kera Randolph
Pittsfield,MA
Summary
Well-rounded office and community operations professional supporting finance, staffing, and regulatory processes across administrative and resident-facing settings. Brings strong organization, clear communication, and careful documentation to AP/AR, collections, recruitment, and day-to-day office management.
Overview
8
8
years of professional experience
Work History
Office Manager
Atria Senior Living
Lenox, Massachusetts
07.2026 - 09.2026
- Directed all AP/AR functions, managed collections, and resolved financial concerns for residents and their families.
- Processed payroll and led full-cycle recruitment, interviewing, hiring, onboarding, and training for new team members.
- Maintained compliance with state and federal employment standards while utilizing Microsoft Office and standard office equipment to keep the office running smoothly.
Legal Assistant
Leach Kern Gruchow Song
Reno, Nevada
01.2025 - 06.2026
- Communicate and collaborate with internal departments to resolve disputes and facilitate collections.
- Document and update debtor interactions, payments, and agreements in the collections management system.
- Stay informed about changes in regulatory requirements and ensure compliance with all legal collections processes.
Community Association Manager
Nevada Community Management
Reno, Nevada
04.2023 - 12.2024
- Oversee financial operations of up to eleven communities.
- Vendor communication and follow through.
- Create, Finalize and Issue documents of the associations managed.
- Organize and attend all meetings.
- Prepare, implement and oversee associations annual budget.
Community Support Specialist
The Management Trust
Reno, Nevada
02.2020 - 04.2023
- Special projects were completed in support of association needs through research and custom administrative work.
- Meeting follow-up action items, including compliance letters, were organized and completed.
- Notices, newsletters, flyers, and other documents were prepared for internal and external communication needs.
- Caller inquiries were addressed with clear association information and timely support.
Assistant Manager
Pandora
Reno, Nevada
09.2018 - 02.2020
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Attained expert level product knowledge, becoming the go-to person for major sales and product information.
- Applied performance data to evaluate and improve operations, target current business and forecast needs.
Education
General Studies
Henry Perrine Baldwin High School
05.2012
Skills
- Excellent Communicator
- Computer Literacy
- Data Entry
- Administrative Tasks
- Organization
Timeline
Office Manager
Atria Senior Living
07.2026 - 09.2026
Legal Assistant
Leach Kern Gruchow Song
01.2025 - 06.2026
Community Association Manager
Nevada Community Management
04.2023 - 12.2024
Community Support Specialist
The Management Trust
02.2020 - 04.2023
Assistant Manager
Pandora
09.2018 - 02.2020
General Studies
Henry Perrine Baldwin High School