Kerane Hedouville
Athens,AL
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by my role at Amazon where I implemented agile methodologies for project efficiency. Skilled in customer service and time management, I excel in high-pressure environments, significantly improving loyalty and operational accuracy. Demonstrates strong decision-making and relationship-building abilities, ensuring superior service and team cohesion.
Overview
4
4
years of professional experience
Work History
Associate
Amazon
07.2022 - Current
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Representative
Walmart
12.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Manager
Little Caesars Pizza
06.2021 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Associate
Little Caesars Pizza
06.2020 - 05.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Associate Degree In Nursing - Nursing
Calhoun Community College
Tanner, ALGED -
Guntersville High School
Guntersville, AL05.2021
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Workplace Safety
- Decision-Making
- Relationship Building
- Courteous and Professional
- New Hire Training
- Issue Resolution
- Friendly and Helpful
- Store Opening and Closing
- Ability to Lift 40 pounds
- Cash Drawer Management
- Register Opening and Closing
Languages
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Associate
Amazon
07.2022 - Current
Customer Service Representative
Walmart
12.2021 - 07.2022
Assistant Manager
Little Caesars Pizza
06.2021 - 12.2021
Associate
Little Caesars Pizza
06.2020 - 05.2021
Associate Degree In Nursing - Nursing
Calhoun Community College
GED -
Guntersville High School