Kera The Broker

• Lead the rollout of new specialty care programs, including the development and delivery of targeted internal education sessions and resources to educate stakeholders and build program buy-in across all levels.
• Supervised team of specialty care coordinators, managed schedules and balanced workloads to optimize care delivery.
• Led identification of process improvement opportunities in dental care coordination, collaborating with stakeholders to develop and implement effective solutions.
• Conducts in-depth reviews of file audits, dashboards, and other management tools to ensure adherence to standard work procedures and HIPAA requirements. Identifies and addresses any discrepancies to maintain high-quality performance.
• Developed and maintained expertise in internal policies, compliance requirements, regulatory standards, and best practices through continuous research and participation in training.

• Conducted comprehensive market analysis to accurately price properties and attract potential buyers.
• Established strong client relationships through trust, professionalism, and commitment to their success.
• Partnered with real estate professionals to enhance network and referral opportunities, contributing to business growth.
• Coordinated multiple property transactions simultaneously, ensuring effective organization and communication.

• Conduct regular property inspections and visitations with tenants.

• Provide prompt, professional response and follow through regarding tenant inquiries, problems, and complaints.

• Coordinate move-in for new tenants and move-out inspections for tenants vacating their space.

• Update and maintain property condition reports

• Obtain bids and manage capital improvement projects.

• Coordinate tenant finish construction with tenant and contractors.

• Supervise contractors and maintenance staff for services and repairs to property.

• Assist with the preparation of rent commencement letters, delivery notices, etc., for new tenants.

• Complete other special projects and duties as assigned

• Reviewed and validated details of loan applications and closing documentation.
• Submitted completed loan applications In accordance with FHA, VA and Conventional Underwriting; made approval or denial recommendations.
• Conducted pre-funding and funding activities for over 40 loan applications, ensuring compliance with loan goals.
• Completed loan requirements for closing disclosures, ensuring all fees were accurately disclosed and packages were thorough.
• Verified credit histories, personal references, and employment backgrounds to assess applicant eligibility.
• Assessed customer account histories to determine previous compliance with repayment and loan terms.
• Communicated loan acceptance or rejection to applicants through mail, email, telephone, or personal consultations, enhancing customer understanding of outcomes.

• Managed pipeline of 150+ loans, audited consumer loan applications daily for mortgage refinance and purchase transactions, including reissuing statements, ordering additional checks, and updating customer personal information in database while reviewing credit history.
• Verify client loan needs and financial histories and convey support regarding application deadlines.
• Review approvals DU & LP Findings standards and pull FHA Connection, VA IRRL approval and Fannie Mae Underwriting Guidelines.
• Coordinated closing processes with attorneys, title companies, and government clerks to ensure timely and accurate loan closures.
• Supported team by reviewing conditions sent from underwriting departments and updating clients on required documentation.
• Verify Title reports for accuracy, Liens and Judgments, Taxes and Surveys.
• Updated and requested HOI Docs, Request and Review Condo's ReqQuest. Appraisal review for collateral, order inspections.
• Reviewed financial statements, Sales Contract Earnest money deposits.
• Maintained compliance with privacy and security requirements.