Keren Alvarez

Redwood,CA

Summary

Detail-oriented Guest Services Associate with 5 years of experience. Poised and patient successful working closely with broad range of different personalities. Pleasant and compassionate individual offering exemplary customer service and support.

Overview

years of professional experience

Work History

Guest Services Associate

Wag Hotels

11.2022 - Current

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Interacted with customer service team to deliver consistent, exceptional service to all guests.
Engaged guests entering facility and offered to assistance with wayfinding.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Trained new staff on correct procedures, compliance requirements, and performance strategies.

Shift Leader

Scoop Microcreamery

10.2018 - 11.2022

Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

High School Diploma -

Woodside High School , Woodside, CA

06.2020

Skills

Time Management
Effective Planning
Positive Working Relationships
Guest Registration
Customer Service Management

Interpersonal Relations
Policy and Procedure Enforcement
Client Service
Role Modeling

Languages

Spanish

Native or Bilingual

Timeline

Guest Services Associate - Wag Hotels

11.2022 - Current

Shift Leader - Scoop Microcreamery