Keri Guidice
Oneonta,NY
Summary
Dynamic professional with proven expertise in customer service and cash handling, honed as a Sales Associate and Certified Baker Trainer at Panera Bread. Excelled in fostering team collaboration and enhancing customer satisfaction, leading to increased repeat business. Skilled in multitasking and problem-solving, significantly contributing to operational efficiency and positive customer experiences.
Overview
9
9
years of professional experience
Work History
Sales Associate
Panera Bread
05.2015 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Certified Baker Trainer
Panera Bread
09.2018 - 09.2020
- Promoted employee engagement through team-building activities and open communication channels, leading to increased productivity among staff members.
- Collaborated with management to develop seasonal menus, showcasing a variety of baked goods to meet customer demands.
- Mentored new hires during their onboarding process, providing hands-on training in baking techniques and company policies for a smooth transition into their roles.
- Provided exceptional service to customers by promptly addressing inquiries and resolving concerns related to baked goods or services offered.
- Assisted in cost analysis efforts to identify potential areas of improvement within ingredient sourcing or production processes.
- Coordinated closely with front-of-house staff to ensure seamless service and accurate fulfillment of special orders.
Education
Bachelor Of Arts - Art
Hartwick College
Oneonta, NY01.2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Cash handling
- Cash register operation
- Store opening and closing
- Customer needs assessment
Timeline
Certified Baker Trainer
Panera Bread
09.2018 - 09.2020
Sales Associate
Panera Bread
05.2015 - 08.2024
Bachelor Of Arts - Art
Hartwick College
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