Summary
Overview
Work History
Education
Skills
Timeline
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Keri Painter

Olympia,WA

Summary

Hard working, dedicated Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Overview

10
10
years of professional experience

Work History

Customer Service Desk

Albertsons
Lacey, WA
05.2016 - Current
  • Greeted customers and provided friendly customer service.
  • Assisted with bagging groceries, loading into carts and helping customers to their vehicles.
  • Organized the front end of store to maintain a clean and orderly appearance.
  • Checked out customers using cash register, credit cards, gift cards and checks.
  • Verified that prices on items matched the price tags in accordance with company policy.
  • Processed returns accurately and efficiently following company guidelines for refunds and exchanges.
  • Maintained a safe work environment by adhering to all safety protocols set forth by the company.
  • Answered customer questions regarding product availability, pricing, promotions..
  • Replenished merchandise on shelves as needed according to company guidelines.
  • Inspected returned items for damages before restocking them on shelves.
  • Recorded accurate inventory counts at the end of each shift.
  • Resolved customer complaints and issues to promote overall satisfaction and improve service.
  • Answered questions about current, seasonal and special sales.
  • Directed customers to product locations throughout store to help find requested items.

Receptionist

The Red Lion Hotel
Olympia, WA
06.2015 - 01.2016
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Updated daily log book with information about visitors entering the premises.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Verified visitors' identification cards before allowing access to the building.
  • Assisted with special projects assigned by management when required.

Phone Representative

Xerox
Lacey, WA
02.2014 - 05.2015
  • Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
  • Addressed customer complaints, identified causes of problems, and provided solutions.
  • Maintained accurate records of customer interactions, details of inquiries, comments, and actions taken.
  • Assisted customers with product setup and installation issues over the phone.
  • Kept abreast of product changes, updates, and upgrades to ensure accurate information was shared with customers.
  • Performed follow-up calls to verify customer satisfaction after resolution of an issue.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

GED -

South Puget Sound Community College
Olympia, WA
05-2006

Skills

  • POS System Operation
  • Brand Promotion
  • Store Cleaning
  • Price Checking
  • QC
  • Complaint resolution
  • Money Handling
  • Teamwork and Collaboration
  • Customer Service
  • Bookkeeping
  • Clerical Support
  • Documentation And Reporting
  • Product Sales

Timeline

Customer Service Desk

Albertsons
05.2016 - Current

Receptionist

The Red Lion Hotel
06.2015 - 01.2016

Phone Representative

Xerox
02.2014 - 05.2015

GED -

South Puget Sound Community College

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Keri Painter