Keri Taylor
London,KY
Summary
Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices with relative ease. A well-trained Insurance Verification Specialist offering a background in contacting insurance companies for critical information and crafting patient documents for billing purposes. Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
21
21
years of professional experience
Work History
Lead Scheduling Coordinator
Conifer Health
London, KY
11.2023 - Current
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Ensured that all milestones are met as per agreed timelines.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Copied and faxed important information for patient and client records.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Implemented a new scheduling system that reduced scheduling conflicts.
- Developed effective scheduling processes to achieve production objectives.
- Provided training sessions on project management software and other related topics.
- Implemented corrective measures when needed to keep projects on track.
- Entered information into system to update status reports.
- Prepared reports detailing current status of all assigned tasks and projects.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
Office Coordinator
Saint Joseph Hospital
Corbin, KY
03.2021 - 11.2023
- Managed office paperwork, including scanning documents and routing business correspondence.
- Developed and implemented customer relations strategies, opening up communication to increase satisfaction scores.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
Insurance Verification Specialist
Saint Joseph Hospital
London, KY
11.2019 - 04.2021
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Handled billing related activities focused on medical specialties.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Appointment Scheduler
Saint Joseph Hospital
London, KY
10.2018 - 11.2019
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Scheduled and confirmed appointments.
- Managed more than 90 incoming calls per day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Made phone calls and sent emails to establish leads.
- Implemented new recordkeeping and documenting systems to improve organization and traceability.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- Answered telephones and directed calls to appropriate staff members.
- Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
- Maintained customer records with timely and accurate database updates.
- Processed payments and updated accounts to reflect balance changes.
Appointment Scheduler
Saint Joseph Hospital
London, KY
12.2015 - 11.2018
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Implemented new recordkeeping and documenting systems to improve organization and traceability.
- Made phone calls and sent emails to establish leads.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- Contacted previous and potential clients to offer services and products to suit needs.
- Answered telephones and directed calls to appropriate staff members.
- Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
- Maintained customer records with timely and accurate database updates.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Ward Clerk
Williamson Memorial Hospital
Williamson, WV
04.2013 - 12.2015
- Collected paperwork for patients, nurses and physicians.
- Located and filed physical permanent records.
- Completed charts, staffing sheets and other documentation.
- Entered current information into records system and printed documents for appointments, files and patient use.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Radiology Coordinator
University Of Kentucky Hospital
Lexington, KY
09.2003 - 12.2010
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed medical practice administrative needs to provide patient satisfaction.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Education
Bachelor of Arts - Health Administration
Strayer University
Washington, DC09.2020
Skills
- Patient rapport
- Medicaid knowledge
- Secure data practices
- Insurance plan verification
- Database management
- Medical terminology
- Electronic authorization processing
- Customer service
- Work ethic
- People skills
- Active listening
- Flexible
Timeline
Lead Scheduling Coordinator
Conifer Health
11.2023 - Current
Office Coordinator
Saint Joseph Hospital
03.2021 - 11.2023
Insurance Verification Specialist
Saint Joseph Hospital
11.2019 - 04.2021
Appointment Scheduler
Saint Joseph Hospital
10.2018 - 11.2019
Appointment Scheduler
Saint Joseph Hospital
12.2015 - 11.2018
Ward Clerk
Williamson Memorial Hospital
04.2013 - 12.2015
Radiology Coordinator
University Of Kentucky Hospital
09.2003 - 12.2010
Bachelor of Arts - Health Administration
Strayer University