Keri Thrasher
Edenton,NC
Summary
Driven team player with a demonstrated record of success in working with people during life-threatening, dangerous, and other challenging situations. Proficient in emergency dispatching procedures and requirements. Focused 911 Dispatcher with 25 years of experience in the field. Works well in high-pressure moments to serve diverse needs, capture documentation, and guide first responders. A highly motivated employee with a desire to take on new challenges. Worth solid ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an Assistant Director position to help launch career while achieving company goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
911 Communications Supervisor
Chowan Central Communications
Edenton, NC
01.1998 - Current
- Managed nine dispatchers while delegating job assignments, tracking project status, processing payroll, scheduling itineraries, and resolving issues to maximize productivity
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach
- Used radio, telephone, and computer systems to update first responders with new information
- Dispatched calls to relevant police, fire, or medical response personnel depending on individual call situations
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire, and EMS while tracking data in real-time
- Took caller information, read associated computer information, and documented vital details in the call tracking and assignment system
- Researched vehicle, wanted, and missing person information
- Advised personnel about accidents, weather conditions, or other hazards
- Understood and followed oral and written directions
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services
- Demonstrated leadership by improving work processes and helping to train others
- Prioritized and organized tasks to efficiently accomplish service goals
Certified Nursing Assistant
Chowan Hospital
Edenton, NC
05.1996 - 11.2015
- Answered signal lights, bells, or intercom systems to determine resident needs
- Facilitated activities of daily living, personal hygiene management, feeding, and ambulation
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate
- Observed and reported unusual symptoms and changes to the charge nurse
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers
- Assisted residents with bathing and dressing to promote personal hygiene
- Used mobility devices to transport patients
- Helped residents walk with or without self-help devices
- Maintained accurate, timely flow of information by completing thorough patient records and updating the healthcare team on patient status
- Distributed drinking water and nourishment to residents
- Exhibited compassionate care and communication regarding issues surrounding death and dying
Education
Associate degree - 911 Communications and Operations
Richmond Community College
Hamlet, NC01-2026
John A Holmes High School
Edenton, NC06.1996
Skills
- Emergency Response Procedures
- Decision Making
- Verbal and Written Communication
- Rapid Needs Assessment
- NCIC Database
- Computer Skills
- Team Leadership
- Radio Frequencies Monitoring
- Emergency Medical Dispatcher Certification
- Active Listening
- Documentation and Reporting
- Coaching and Mentoring
Certification
- Training Officer - 2012
- Emergency Medical Dispatch (EMD) 2002
- Emergency Medical Quality Assurance 2005
- CPR
- DCI (General Inquiries, File transactions, Criminal Record Inquiries, Weapons Permits, Sex Offenders, Protection Orders, and Disposition of Firearms
- Certified Telecommunicator, Chowan Central Communications - 1998
Accomplishments
- Received Telecommunicator of the year award in 2023
References
- Herman Weiss, Director of Chowan Central Communications, 252-482-4443,herman.weiss@chowan.nc.gov, Current Boss
- Deputy Chief John Mcarthur, Chowan County Sheriff's office, 252-482-8484, john.mcarthur@chowan.nc.gov, Co-worker
- Jessica Crump , Chowan Central Communications, 252-482-4444, jessica.crump@chowan.nc.gov,Friend and Co-worker
Timeline
911 Communications Supervisor
Chowan Central Communications
01.1998 - Current
Certified Nursing Assistant
Chowan Hospital
05.1996 - 11.2015
Associate degree - 911 Communications and Operations
Richmond Community College
John A Holmes High School
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