Keri Wastel

Displays effective and professional communication with internal and external clients.

• Adhere to all HIPAA and confidentiality policies.
• Assist in the training of new hires by utilizing operational knowledge of production processes and STAT Information Solutions module based RRS training programs.
• Check the RRS system and emails daily and respond to inquiries in a timely fashion.
• Assist as directed with daily record retrieval, quality control, and processing of reports.
• Adhere to all policies, guidelines, programs, and procedures in the employee handbook.
• Participate in periodic team member meetings.
• Accurately perform all job functions of a Record Retrieval Specialist.
• Perform other duties as assigned.

• Autonomously managed the creation and maintenance of client and caregiver schedules with an emphasis on creating high quality matches.
• Negotiated availability and shift assignments with Caregivers.
• Coached Caregivers on a variety of issues.
• Orchestrated introductions for new Client/Caregiver meetings.
• Ensured 100% maintenance of service hours and mitigation of Caregiver OT.
• Accurately log all activity into the database.

• Succinctly handled all front office and clerical duties, including: Answering phones and providing exemplary customer service.
• Acted as the direct point of contact for customers.
• Enred data into a computer system, operated a variety of office machines, and performed other clerical and administrative duties.