Kerin Derosier
North Andover,MA
Summary
Motivated team player with engaging personality and positive demeanor. Years of experience in a variety of restaurants including Upscale Seafood Restaurants, Irish Pubs, Sports Bars, and Chain Restaurants. Attentive to customer needs in order to facilitate enjoyable dining experiences while also able to upsell when appropriate. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and always assured to do all side-work and tasks as expected.
Overview
10
10
years of professional experience
Work History
Waitress/Server
The Slice
2021.06 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Teacher-7th Grade Mathematics
Town Of Danvers
2014.09 - 2021.06
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success..
- Created lessons and online testing materials to facilitate remote learning through the use of Google Classroom, Google Slides, Peardeck, Edulastic, Screencastify, and other various modes of technology to engage all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Waitress/Server
Bunratty Tavern
2017.09 - 2020.04
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Master of Arts - Education: Middle School Math
Salem State University
Salem, MA05.2016
Bachelor of Arts - Psychology
UMASS Amherst
Amherst, MA05.2007
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Cleanliness
- High-volume dining
- Upselling techniques
- Problem-Solving
- Cool Under Pressure
- Transactions and Cash Handling
- High Energy and Stamina
Timeline
Waitress/Server
The Slice
2021.06 - Current
Waitress/Server
Bunratty Tavern
2017.09 - 2020.04
Teacher-7th Grade Mathematics
Town Of Danvers
2014.09 - 2021.06
Master of Arts - Education: Middle School Math
Salem State University
Bachelor of Arts - Psychology
UMASS Amherst
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