Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kerlisa Cruz

Brooklyn,NY

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Pioneer and Shop Fair. Skilled in complex problem-solving and verbal communication, I've spearheaded initiatives that resulted in significant cost savings and improved staff development. Expert in multitasking and adaptability, consistently achieving ambitious goals.

Overview

5
5
years of professional experience

Work History

Manager

Pioneer
11.2023 - 08.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Cashier

Shop Fair
07.2021 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Manager

Shop Fair
04.2019 - 09.2021
  • Cross-trained existing employees to maximize team agility and performance.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Organized professional development programs for staff, leading to improved performance and skill sets.

Education

Bushwick Leaders High School For Academic Excellence
Brooklyn, NY
06.2020

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Development
  • Customer Service
  • Computer Skills
  • Positive Attitude
  • Multitasking
  • Adaptability and Flexibility
  • Organizational Skills
  • Team Development
  • Work Planning and Prioritization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manager

Pioneer
11.2023 - 08.2024

Cashier

Shop Fair
07.2021 - 10.2023

Manager

Shop Fair
04.2019 - 09.2021

Bushwick Leaders High School For Academic Excellence

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Kerlisa Cruz