Ke’ron Booker
Tampa,FL
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
11
11
years of professional experience
Work History
Store Manager
Biglots
Tampa, Florida
05.2023 - Current
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Updated POS system with new products and promotional offers.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Developed relationships with suppliers to negotiate better prices.
- Identified opportunities for cost savings through waste reduction initiatives.
- Assessed operational efficiency of the store's departments.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Planned special promotions or discounts based on market trends.
- Organized promotional events to increase product awareness.
- Implemented efficient systems for tracking stock movement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Recruited, trained and supervised new employees.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented campaigns and promotions to help with developing goods and services.
- Prepared staff work schedules and assigned team members to specific duties.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Structured HR consulting services to support clients during organizational developments and changes.
Operations Manager
Walmart
Clearwater, Florida
03.2020 - 04.2023
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Developed and implemented operational procedures to ensure quality standards are met.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Created detailed reports on the performance of individual departments within operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Managed scheduling, training and inventory control.
- Tracked and replenished inventory to maintain par levels.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Measured and reviewed performance via KPIs and metrics.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Planned delivery routing, team workflows and promotional initiatives.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Presented performance and productivity reports to supervisors.
- Built strong operational teams to meet process and production demands.
Assistant Grocery Store Manager
Walmart
Tampa , Fl
03.2013 - 07.2019
- Created employee schedules based on business needs and customer traffic flow.
- Provided guidance and support to team members as needed.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude at all times.
- Developed training programs for new employees on safety protocols, customer service practices.
- Evaluated performance of existing staff members and provided feedback on areas of improvement.
- Assisted customers in locating items and providing information about products.
- Conducted regular staff meetings to ensure excellent customer service standards were met.
- Enforced safety regulations among staff members in accordance with company policies.
- Resolved conflicts between employees in a timely manner while ensuring fairness for all parties involved.
- Reviewed inventory records on a weekly basis to ensure accuracy of data entry.
- Implemented new processes that improved operational efficiency within the store.
- Maintained accurate records of daily sales transactions using POS systems.
- Monitored stock levels, placed orders for new inventory, and organized store shelves.
- Managed pricing changes by keeping track of current market trends and competitor prices.
Education
High School Diploma -
Walmart
Tampa , Fl 05-2002
Skills
- Competitor Monitoring
- Team Development
- Operational budgeting
- Budget Administration
- POS Systems
- Operations Management
- Customer Service Management
- Report Generation
- Revenue Generation
- Promotional planning
- Payroll Management
- Project Management
- Retail Inventory Management
- Employee Training
- Outstanding communication skills
- Sales Coaching
Timeline
Store Manager
Biglots
05.2023 - Current
Operations Manager
Walmart
03.2020 - 04.2023
Assistant Grocery Store Manager
Walmart
03.2013 - 07.2019
High School Diploma -
Walmart