KERRA WINSTON
Elkridge,MD
Summary
Administrative/Sales/Sales Support partner offering a background conducting confidential administrative and sales/sales support functions including document management, generating, inputting, and preparing required revenue reports within the sales industry. Capable of managing multiple, high priority tasks concurrently. More recently, managing showroom sales floors by displaying proper pricing and marketing signage for indoors and outdoors. Special order sales from order entry to delivery, generate sales reports, seek to meet/exceed daily and monthly sales goals, and thoroughly explain and examine all details of orders/documents for accuracy and proper signatures. Submit order payment transactions for sales orders. Technically proficient in Microsoft Office, Encoda Broadcast Systems, Donovan Data Systems, Integrated Broadcast System, IBS Sales Desktop, Operative One, Wide Orbit, Title Express (TSS), Simplifile, Regal, Simple Text, and Storis.
Overview
28
28
years of professional experience
Work History
Sales Consultant
Mattress Warehouse
02.2024 - Current
- Provide low-pressure and educational shopping experience while focusing on greeting, meeting, understanding, and assisting customers with exceptional service and customer sleep needs.
- Sell premium mattresses and bedding products utilizing our selling process and state-of-the-art diagnostic sleep system, bedMatch.
- Input and edit sales orders. Since I started, my store currently shows a 16% growth in sales this year so far in comparison to last year. Average Net ticket is $848, Gross Sales for the year $316,535, and 346 tickets as of mid October 2025.
- Maintain the upkeep or appeal of the showroom floor.
- Resolve client order and delivery issues.
- Make sure of proper pricing signage on merchandise and indoor/outdoor marketing.
Call Center Agent
Homefix Custom Remodeling
07.2022 - 12.2023
- As a Call Center Agent, I am responsible for answering inbound and making outbound calls in regard to scheduling appointments for prospective clients seeking free estimates for full replacement home remodeling projects.
- Products we offer are roofing, solar roofing, siding, windows, exterior doors, shower conversions, walk-in tubs, gutters, and trim.
- These are all soft leads generated online or in-person in-store (BJ’s or Sam’s Club).
- We service residential properties within a 65-mile radius from our nearest office.
- Generates leads for all 6 offices across a total of 5 states in the USA.
- Those states are MD (Vienna), DC (Vienna), VA (Vienna, Norfolk, and Henrico), NC (Raleigh and Charlotte), and FL (Tampa).
- Schedules qualified appointments with prospective clients.
- Educate prospective clients on products and services that we offer.
- Resolve client inquiries and complaints.
- Maintains record of client contact information.
- Perform other administrative duties as assigned.
Post Closer
Ultimate Title, LLC C.
11.2020 - 05.2022
- As a Post Closer, I was responsible for reviewing final closing packages and ensuring loan documents were delivered to the lender within 24-48 hours.
- This position was vital in ensuring all settlement packages were notarized, dated, and signed.
- My former experience thriving in a fast-paced environment, practice organization, and attention to detail for accuracy has really prepared me and helped me in this Real Estate Title Industry.
- Serviced residential, commercial, and investor friendly settlements in MD, DC, and Virginia.
- Received closing package and reviewed for signatures, any missing pages, and missing dates.
- Scanned and copied signed documents for the lender’s package and title office account file.
- Disbursed check payments with invoice and/or ALTA Statement by way of USPS mailing, FedEx overnight mailing, or initiated wires with the assistance of our Office Manager.
- Prepared FedEx label for signed settlement package to the specified lender on closing instructions, specific payments (over $1k for tracking), and recording packages that had to be manually sent directly to the county (for MD, VA, or DC).
- Uploaded and submitted documents (Deed, Deed of Trust, Power of Attorney, Certificate of Satisfaction) for e recording through Simplifile.
- Ordered lien certificates if needed for recording submissions.
- Performed Re records through Simplifile and resolved recording rejections.
- Submitted requested documents to ReQuire (for tracking releases) and made minor corrections to final title policies at lenders request.
On-Call Receptionist
Ourisman Automotive of Laurel, Inc.
01.2010 - 03.2020
- Managed high volume (100+) of inbound calls daily in support of 106 employees and 2 dealerships.
- Greeted and provided front-line service to customers and maintained a variety of logs and reports.
- Perform administrative tasks for the General Manager.
- Earned Employee of the Year (2010) for consistently exceeding job expectations; contributed to process improvements that streamlined interdepartmental communication and assisted with direct mail campaigns.
- Developed training manual for new hires onboarding process; created new company telephone list and consistently updated documents that kept organized the receptionist area.
- Screened calls, setup conference calls, transfer calls, and recorded telephone messages for Sales Representatives.
Sales Assistant
WJZ-TV 13 / CBSBaltimore.com, Inc.
02.2012 - 12.2019
- Provided sales support directly to 4 Account Executives that produced approximately $15M in annual revenue, but overall supported a sales staff of 8 Account Executives and 5 Sales Managers.
- Assisted in the development of client advertising presentations/proposals using Microsoft PowerPoint and Microsoft Excel.
- Often served as a liaison between multiple internal business units including Traffic, Finance, Digital Sales, and News departments.
- Facilitated and managed the process and approvals for 50% of all incoming deadline sensitive TV and digital sales negotiated contracts and related workload for the Sales Department and ensured that they are completed and delivered in the system.
- Input approximately 10 to 20 new advertising sales contracts daily and edited existing contracts for local TV and digital web orders with timeliness and accuracy.
- Oversee the News Traffic Sponsorship sales placements and had to ensure appropriate production of HD logo and copy instructions for air during the traffic news report.
- Generated and distributed weekly advertiser log-times reports for nearly 30 clients and daily revenue reports for the Sales Managers, Vice President/Finance Director, and the Station General Manager.
- Recognized for handling time-sensitive political orders during high volume campaign season.
- One of the primary contributors to the system merger was transitioning all contracts from the former IBS Sales Desktop system into the new Wide Orbit system.
- Primary point-of-contact for managing and scheduling main conference room meetings.
- Submitted catering orders for meetings and department supply orders and purchase orders through CBS Corporation Oracle Insite system.
- Also, submit for process purchase orders for travel through SharePoint software system.
- Trained new sales assistant hires in the Sales Department on IBS Sales Desktop, Wide Orbit, and on departmental procedures and guidelines.
- Notary Public specifically for monthly co-op invoices that needed to be notarized for billing.
Senior National Sales Coordinator
WTTG / WDCA – Fox Television Stations, Inc.
05.1997 - 01.2008
- Served as coordinator and liaison for 3 National Sales Managers, provided sales and administrative support.
- Maintained processing of accounts for revisions to ensure advertising spots aired within budget parameters.
- Recognized for superior accuracy and timely deliverables regarding inputting advertising contracts.
- Input and edited 50% of shared maintenance and processing of over $250M in annual sales negotiated contracts; resolved billing discrepancies and tracked aired and unaired advertisement for National Sales Managers and Finance.
- Heavily assisted with transitioning all negotiated sales contracts for both local and national accounts from the former system that WDCA used into the Encoda system used at WTTG after merging as a duopoly with WDCA.
- Trained new hires and temporary staff in Sales and Traffic Departments on Encoda, Donovan Data Systems, and departmental procedures and guidelines.
- Maintained filing, reporting, copying, and shipping of national and local advertising contracts and reports in effort to enhance organization and filing capacity.
Sales Consultant
The Expo Design Center
05.2001 - 12.2003
- As a part-time Sales Consultant in the Bath Showroom, I greeted and assisted customers with selecting luxury high-end products in the Bath Showroom for their home design/remodeling projects.
- Processed transaction of special order quotes/order.
- Assisted clients with selection of items through the sales process.
- Built, processed, edited, and problem solved special orders to ensure accuracy and delivery.
- Followed up daily with prospects for potential sale.
Education
Associates in Specialized Business - Fashion Marketing
Art Institute of York
Bachelor of Science - Communications – Journalism
Bowie State University
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
Timeline
Sales Consultant
Mattress Warehouse
02.2024 - Current
Call Center Agent
Homefix Custom Remodeling
07.2022 - 12.2023
Post Closer
Ultimate Title, LLC C.
11.2020 - 05.2022
Sales Assistant
WJZ-TV 13 / CBSBaltimore.com, Inc.
02.2012 - 12.2019
On-Call Receptionist
Ourisman Automotive of Laurel, Inc.
01.2010 - 03.2020
Sales Consultant
The Expo Design Center
05.2001 - 12.2003
Senior National Sales Coordinator
WTTG / WDCA – Fox Television Stations, Inc.
05.1997 - 01.2008
Associates in Specialized Business - Fashion Marketing
Art Institute of York
Bachelor of Science - Communications – Journalism
Bowie State University