Work Preference
Summary
Overview
Work History
Education
Skills
Objective
Timeline
Kerri McClellan
Open To Work

Kerri McClellan

Bronston,KY

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Assistant Store ManagerCustomer Service

Work Type

Full TimePart Time

Location Preference

RemoteOn-Site
Location: Bronston, KY, USSomerset, KY
Open to relocation: No

Salary Range

$12/hr - $1000/hr

Important To Me

Career advancementWork-life balanceWork from home option401k matchPaid time off

Summary

I'm passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successfully facilitates communication between people of different cultures and backgrounds. Committed to providing quality service and results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Family Dollar
02.2024 - 03.2026
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Oversaw daily operations to maintain store cleanliness and organization.

Part-Time Key Holder

Dollar General
04.2023 - 08.2023
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Mentored new sales associates to contribute to store's positive culture.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Deli Associate

Kroger's Supermarket
06.2013 - 01.2016
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction
  • Gave exceptional customer service to guests during peak business periods which resulted in earning many company incentives
  • Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale
  • Rotated product on shelves to ensure freshness and quality standards were met.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Server

Tracks End Restaurant
12.2011 - 02.2013
  • Provided service to high volume of daily customers
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
  • Ensured that each guest was served courteously, quickly, and efficiently
  • Followed health safety guidelines when preparing and serving food products.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

G.E.D - General

Woodhaven High School, Flat Rock
06-1996

Skills

Organizational Skills

Task Prioritization

Friendly, Positive Attitude

Relationship Building

Customer Service

Effective Customer Communication

Critical Thinking

Sales expertise

Professional telephone demeanor

Till counting

Cash Handling

Hospitality service

Objective

To secure a Customer Service position utilizing my extensive experience and exceptional skills to provide excellent customer support and contribute to the overall success of the organizational brand.

Timeline

Assistant Store Manager - Family Dollar
02.2024 - 03.2026
Part-Time Key Holder - Dollar General
04.2023 - 08.2023
Deli Associate - Kroger's Supermarket
06.2013 - 01.2016
Server - Tracks End Restaurant
12.2011 - 02.2013
Woodhaven High School - G.E.D, General

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