Kerri Miller
Morton Grove,United States
Summary
Strong leader and skilled professional focused on balancing safety and enjoyment for every activity. Talented in overseeing works, managing records, and supervising schedules to meet business targets. Excellent customer service skills and attention to detail in all facets of operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Kids and Aquatics Manager
Life Time Athletic
Northbrook, IL
08.2012 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Implemented quality control measures to uphold company standards.
- Coordinate birthday parties, special events, camps, field trips, and kids' and aquatics programming, including 60 weekly kids' classes.
- Supervised daily operations at the aquatic department including swim lessons, lap swimming, lifeguards and water safety.
- Manage a team of over 70 members.
Education
Associate of Applied Science -
William Rainey Harper College
Palatine, IL06-1990
Skills
- Effective Team Leadership, training and development
- Business Planning
- Financial Management
- Performance Management
- Marketing
- Event Coordination
- Strong focus on building long-term relationships through attentive communication and strong customer service
- Strong Communication skills
- Certified Lifeguard
- Health and Safety Regulations
Certification
- Lifeguard Certified
- First Aid/CPR Certified
Timeline
Kids and Aquatics Manager
Life Time Athletic
08.2012 - Current
Associate of Applied Science -
William Rainey Harper College
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