Kerri St. Croix
Plymouth,MA
Summary
Enhanced daily operations and workflow continuity, contributing to office administration success.,Increased team productivity and efficiency through effective use of organizational skills.,Optimized scheduling and resource allocation with office software, achieving improved operational outcomes.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Office Manager
Plymouth Ears Nose and Throat
Plymouth, MA
07.2022 - 02.2026
- Supervised staff
- Oversee the day to day operations of five offices
- Assist staff members in my department when needed
- Hold meetings with staff to keep them informed of new and updated information
- Assist patients with home sleep studies, setting them up, giving them instructions and showing them how to use them
- Do the scheduling for all off site and in house staff in my department
- Developed and implemented office policies and procedures.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Assisted in recruiting, onboarding and training new employees.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved patient inquiries and complaints requiring management-level escalation.
Medical Secretary
Compass Medical P.C
East Bridgewater, MA
06.2019 - 06.2022
- Answer multi-line telephone system in a call center environment
- Professionally and accurately triage all incoming calls from patients and healthcare providers
- Accurately process all patient and provider messages
- Schedule, reschedule and cancel patient appointments
- Accurately register patients within practice management software
- Request and follow-up on all referral authorizations as needed
- Direct Administrative Assistant for one of the main practice physicians
Stay at Home Mom
Self employed
Plymouth, MA
01.2013 - 05.2019
- Took care of family and took care of children
Unit Coordinator
South Shore Hospital
Weymouth, MA
05.2008 - 01.2013
- Staffing assignments, coordinate activities of staff
- Chart audits
- Perform general reception and clerical duties on night shift
Senior Unit Coordinator
Jordan Hospital
Plymouth, MA
05.2006 - 04.2008
- Float throughout hospital
- Telemetry certified and Critical Care Coordinator
- Administrate clerical aspects through Meditech, Spacelabs, and M.A.R.S.
- Work with all levels of staff in handling each patient care (i.e. pharmacy, lab)
Unit Coordinator
Brockton Hospital
Brockton, MA
03.2002 - 02.2006
- Float Coordinator, answer phones in accordance to the sections of the hospital
- Greet visitors with direction and interact accordingly
- Coordinate the patient/chart system for the floor and take off orders into Meditech
- Correspond with the pharmacy to facilitate medications for patients
- Proficiently administrate the clerical needs for the doctors, nursing staff
Medical Secretary/Office Administration
Compass Medical
Brockton, MA
01.1994 - 06.2000
- Answer phone calls, greet patients, vendors, etc and interact accordingly
- Schedule testing and appointments for patients
- Referral Coordinator for Managed Care in and out of network plans
- Medical assistance with preparing patients for doctors
Education
Associate of Applied Science - Business, Allied Health And Health Science
Massasoit Community College
Brockton, MA05-1996
Skills
- Achieved significant team performance improvements through effective practice management processes that enhanced operational efficiency
- Delivered accelerated patient care by implementing efficient triage practices
- Realized increased appointment availability by optimizing medical scheduling processes
- Advanced workplace safety through rigorous compliance with OSHA standards
- Drove operational excellence by applying lean methodologies effectively
- Nurtured a collaborative management environment that empowered teams to excel
- Achieved elevated patient satisfaction scores through the provision of exceptional customer service
- Realized enhanced clinical outcomes by effectively applying laboratory experience
- Achieved maximized data efficiency with advanced Microsoft Excel capabilities
- Facilitated improved access to services through strategic managed care navigation
- Secured comprehensive medical records for compliance with regulatory standards
Certification
- Telemetry Certification
- CPR Certification
Timeline
Office Manager
Plymouth Ears Nose and Throat
07.2022 - 02.2026
Medical Secretary
Compass Medical P.C
06.2019 - 06.2022
Stay at Home Mom
Self employed
01.2013 - 05.2019
Unit Coordinator
South Shore Hospital
05.2008 - 01.2013
Senior Unit Coordinator
Jordan Hospital
05.2006 - 04.2008
Unit Coordinator
Brockton Hospital
03.2002 - 02.2006
Medical Secretary/Office Administration
Compass Medical
01.1994 - 06.2000
Associate of Applied Science - Business, Allied Health And Health Science
Massasoit Community College