KERRI WILLIAMS
Bellflower,CA
Summary
Results-driven Manager with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I want to intertwine my knowledge of retail management to make a sustainable difference for the planet. Love working collaboratively while leading others towards a brighter tomorrow.
Overview
8
8
years of professional experience
Work History
Store Leader
PHILZ COFFEE
SAN DIEGO, CALIFORNIA
03.2020 - Current
- Building community with both new and returning customers resulting in positive sales growth.
- Operationally I have been responsible for order management, resulting in budgets being met, and operational cost reduction.
- Culturally creating a safe and accepting work environment for anyone walking through my doors, both customers and team members.
- Working with a team of twenty three incredible humans has taught me staff development and has inspired me to better days on a larger scale.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Met coverage needs by coordinating effective schedules and delegating team member assignments.
- Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
Team Lead
Philz Coffee
San Diego, California
01.2016 - 01.2021
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training, and development coaching.
- Documented production levels and materials used to keep management informed.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education
Bachelor of Arts - English Literature
SAN FRANCISCO STATE UNIVERSITY
San Francisco, CA07.2015
Skills
- Team Management
- Strategic Planning
- Team Building and Leadership
- Passion for sustainability endeavors
- Multi-Level Communication
- Positive solution oriented
- Teachable
- Documentation and Reporting
- Excellent Written and Verbal Communication
- Computer Proficiency with Microsoft Office
- Exceeding Customer Expectations
- Recruiting and Hiring
- Multitasking and Organization
- Building Customer Relationships and Loyalty
- POS Software
- Attention to Detail
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Payroll Management
- Shift Scheduling
- Inventory Management
- Ability to Lift 40 pounds
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Store Leader
PHILZ COFFEE
03.2020 - Current
Team Lead
Philz Coffee
01.2016 - 01.2021
Bachelor of Arts - English Literature
SAN FRANCISCO STATE UNIVERSITY
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