Kerrie Horne
Lawrenceville,GA
Summary
I am ambitious in any matter I put in my mind and then into work. I have showcased my skills with every job I have worked. I have dedicated years to management without a diploma in anything. When my children started college, I decided to take up my dream of becoming a pilot, and now, an aviation mechanic. I will be a great asset to any company and will give my very best to my role with your company! I will not take the opportunity lightly and will prove my loyalty by being on time, taking instructions well, and abiding and adhering to all company policies given.
Overview
14
14
years of professional experience
Work History
Office Coordinator
Nspire Outreach
Lawrenceville, GA
08.2023 - Current
- Created and maintained filing systems, both paper and electronic. I am familiar with software systems using Paragon as well as general systems that include storing data and information pertaining to company information.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Organized travel arrangements for employees including flights, hotels, car rentals.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Followed up with customer inquiries via phone or email promptly.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
- Collaborated closely with our routing/management team to effectively smooth and improve office operations.
Shift Manager
Huddle House
Hartwell, GA
01.2011 - 06.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Responded quickly and effectively to emergency situations as they arose.
- Organized special events such as holiday sales or promotional campaigns.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Directed and led employees and team members on effective operations, methods and procedures.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Education
Airframe And Powerplant Technician - Aviation Maintenence
Aviation Institute of Maintenance - Atlanta
Duluth, GA09-2025
Skills
- Office Administration
- Project Coordination
- Correspondence Management
- Inventory Auditing
- Meeting Organization
- Scheduling
- Technical Support
- Client Relationship Management
- Customer Service
- Performance Improvement
Timeline
Office Coordinator
Nspire Outreach
08.2023 - Current
Shift Manager
Huddle House
01.2011 - 06.2023
Airframe And Powerplant Technician - Aviation Maintenence
Aviation Institute of Maintenance - Atlanta