Kerrie Friedrich
Mineral Point
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Certified Medical Assistant
Lafayette Hospital and Clinics
Darlington
03.2026 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Collected vital signs and documented patient information accurately.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Educated patients on prescribed medications and treatment plans to enhance understanding and compliance.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Prepared examination rooms to ensure cleanliness and readiness.
- Maintained inventory of medical supplies to ensure availability.
- Managed patient records in electronic health record systems to ensure accurate and accessible information.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Streamlined organization of charts, documents, and supplies to support team workflow and improve patient care efficiency.
- Obtained urine samples from patients for drug screening and pregnancy testing.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Changed dressings on wounds to prevent infection and check for healing.
Certified Medical Assistant
Southwest Health Center
Platteville
06.2011 - 07.2018
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted healthcare providers with patient examinations and procedures.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Collected vital signs and documented patient information accurately.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Maintained inventory of medical supplies to ensure availability.
- Cleaned and maintained medical equipment following procedures and standards.
- Prepared examination rooms to ensure cleanliness and readiness.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Obtained urine samples from patients for drug screening and pregnancy testing.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Assisted with scheduling patient appointments and follow-up visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Changed dressings on wounds to prevent infection and check for healing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Certified Medical Assistant
Maski & Maski Clinic
Platteville
05.2006 - 06.2011
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records in electronic health record systems to ensure accuracy and compliance.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Prepared examination rooms to ensure cleanliness and readiness.
- Collected vital signs and documented patient information accurately.
- Educated patients on prescribed medications and treatment plans.
- Maintained inventory of medical supplies to ensure availability.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Facilitated patient care by submitting prescriptions and coordinating refills with pharmacies to enhance treatment continuity.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Triaged patients by severity of medical complaint to prioritize care and optimize workflow.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission.
- Processed orders for medical supplies and lab equipment.
- Supported administrative staff by processing payments.
Education
Certified Medical Assistant - Medical Assistant
Southwest Technical College
Fennimore, WI 05.2005 - 05.2006
Platteville High School
Platteville, WISkills
- Patient care
- Patient assessment
- Vital sign monitoring
- Medication administration
- Clinical documentation
- Patient education
- Triage assessment
- Injection administration
- Phlebotomy techniques
- Sample collection procedures
- Laboratory specimen handling
- Wound care
- Healthcare procedures
- Electronic health records
- Medical terminology proficiency
- Medical records management
- Inventory and supply management
- Schedule coordination
- Restocking lab supplies
- Equipment sterilization
- Specimen labeling
- Diagnostic testing assistance
- Infection control
- Safety compliance
- Basic life support
- Treatment setup
- Workflow organization
- Time management
- Attention to detail
- Multitasking and organization
- Effective communication
- Verbal and written communication
- Customer service
- Team collaboration
- Problem solving
- Analytical decision-making skills
- Adaptability
- Conflict resolution
- Communicating with patient families
- Emotional support
- HIPAA compliance
- HIPAA protocols
- Telephone etiquette
- Needs assessments
- Doppler proficiency
- Wound care and irrigation
- Problem-solving
- Maintaining confidentiality
- Communicating with patient families
- Medical procedures
- Medical terminology knowledge
- First aid
- Doppler proficiency
- Wound care and irrigation
- Specimen labeling
- Diagnostic testing assistance
- Emotional support
- Proper sterilization techniques
- Restocking lab supplies
- Maintaining confidentiality
Certification
- I have my AAMA certification as well as my BLS.
References
References available upon request.
Timeline
Certified Medical Assistant
Lafayette Hospital and Clinics
03.2026 - Current
Certified Medical Assistant
Southwest Health Center
06.2011 - 07.2018
Certified Medical Assistant
Maski & Maski Clinic
05.2006 - 06.2011
Certified Medical Assistant - Medical Assistant
Southwest Technical College
05.2005 - 05.2006
Platteville High School