Kerrigan Burchett

Dedicated and compassionate healthcare professional with experience providing exceptional patient care and administrative support in a fast-paced chiropractic office. Skilled in managing front office operations, coordinating patient appointments, assisting with therapeutic treatments, and ensuring a positive patient experience from check-in to check-out. Committed to delivering excellent customer service while supporting the clinical team in improving patient health and wellness.

Key Responsibilities

• Greet patients and provide outstanding customer service in a welcoming environment.
• Schedule, confirm, and manage patient appointments.
• Answer incoming phone calls, respond to patient inquiries, and relay messages.
• Verify insurance benefits, collect copays, and process payments.
• Maintain accurate patient records and ensure HIPAA compliance.
• Assist chiropractors with therapeutic treatments and rehabilitation exercises.
• Instruct patients on prescribed stretches and therapy protocols.
• Prepare treatment rooms and sanitize equipment between patients.
• Operate therapeutic equipment such as electrical muscle stimulation (EMS), and Intersegment Traction Table (IST).
• Monitor patient progress and communicate concerns to the chiropractor.
• Educate patients on treatment plans, home care instructions, and office policies.
• Maintain inventory of office and therapy supplies.
• Collaborate with providers and team members to ensure efficient daily operations.

Skills

• Excellent communication and interpersonal skills
• Strong customer service and patient care abilities
• Medical scheduling and appointment coordination
• Insurance verification and payment processing
• Knowledge of HIPAA regulations
• Electronic Health Record (EHR) software proficiency
• Multitasking and organization
• Attention to detail
• Team collaboration
• Therapy equipment operation and patient instruction

• Delivered exceptional customer service in fast-paced dining environment.

• Serviced guests with food and beverage requests in a timely, professional, and friendly manner.

• Maintained patient stability by checking vital signs and weight; tested urine and recording intake and output information. Provided patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reported observations of the patient to nursing supervisor.
• Preformed various clerical tasks such as answered phone calls, greeted patients and schedule appointments or procedures for patients as needed. Also updated and organized patient files to ensure all information is current for Physician review.
• Performed venipunctures and capillary draws with precision to ensure patient safety and comfort.

• Provided compassionate care, assisting patients with daily activities and personal hygiene.
• Assisted patients with daily living activities, promoting independence and dignity.
• Cared for patients in their residence and delivered high-quality support to meet needs.

• Monitored vital signs, documenting changes to ensure patient safety and well-being.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Transported patients between rooms and appointments or testing locations.
• Streamlined patient intake procedures, enhancing overall operational efficiency in the clinic.