Kerrigan Coleman
Belleville,MI
Summary
Personable, friendly and solution-oriented with over 4 years of experience in health care service and support. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Dedicated Medical Assistant Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and skilled with technical, clerical and patient support. Exceptional medical assisting bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
5
5
years of professional experience
Work History
Medical Assistant
University of Michigan
Livonia, MI
09.2022 - Current
- Provided assistance to medical staff in performing minor surgical procedures.
- Collected samples from patients for laboratory testing purposes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Suture/Staple removal
- surgical procedure room set up/ took down
MedAid
Brookdale Senior Living Facility
Ann Arbor, MI
07.2020 - 09.2022
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Administered scheduled drugs and/or medication under direct supervision of licensed nurse.
- Prepared reports summarizing project progress and results for management review.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Administered injections, medications and treatments as directed by the physician.
- Monitored vital signs of patients throughout the facility
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Care Giver
Brook dale senior living
Ann Arbor , Mi
07.2020 - 09.2022
- Assisted with meal planning to meet nutritional plans.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Assisted over 20 residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Fulfillment Associate/Intern
Comcast
Plymouth , MI
05.2019 - 08.2019
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Assisted approximately 10-20 customers each 8hr daily timeframe with product and service questions.
- Documented conversations with customers to track requests, problems and solutions.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Answered 10-20+ inbound calls per day and directed to designated individuals or departments.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Upheld privacy and security requirements established by regulatory agencies.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
Bachelor of Science - Psychology
Eastern Michigan University
Ypsilanti, MI04.2022
Skills
- Problem-solving abilities
- Microsoft Office expertise
- Business development understanding
- Technologically savvy
- Project management abilities
- Customer relations
- Product organization
- Active listening
- Adaptive team player
- High-energy attitude
- Senior leadership support
- First aid and safety training
- Client documentation
- Behavior redirection
- Meal preparation
- Medication administration
- Grooming and bathing assistance
- Relationship development
- Problem resolution
- Medication distribution
- Personal care
- Mobility assistance
- HIPAA Compliance
- Strong leadership abilities
- Clinical Documentation
- expectational knowledge in Epic software
- BLS certified
- Red bag/ CPR certified
Timeline
Medical Assistant
University of Michigan
09.2022 - Current
MedAid
Brookdale Senior Living Facility
07.2020 - 09.2022
Care Giver
Brook dale senior living
07.2020 - 09.2022
Fulfillment Associate/Intern
Comcast
05.2019 - 08.2019
Bachelor of Science - Psychology
Eastern Michigan University
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