Kerry French
Alden,NY
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2027
2027
years of professional experience
Work History
Secret Shopper
Field Agent
Virtual
10.2025 - Current
- Evaluated customer service quality at various retail locations.
- Assessed product availability and presentation within stores.
- Provided feedback on store cleanliness and organization levels.
- Reviewed promotional displays for compliance with marketing guidelines.
- Maintained confidentiality while conducting shop visits across different brands.
- Evaluated cleanliness and organization of the store environment.
- Examined speed of checkout line processing times.
Focus Group Member
Virtual
2000 - Current
- Crafted concise reviews to emphasize strengths and weaknesses for consumer guidance.
- Documented observations on functionality and performance to enhance user experience.
- Provided confidential feedback on products and media to inform development decisions.
- Participated in group discussions, gathering insights both in-person and via Zoom.
Caretaker
The French Household
Alden, New York
2000 - Current
- Coordinated scheduling for household and medical appointments to ensure timely access to necessary services.
- Prepared and cooked meals for family members and guests, contributing to a welcoming and nurturing home environment.
- Ensured cleanliness and organization of living spaces throughout the household.
- Managed laundry duties to ensure timely care and organization of clothing, maintaining a well-kept household.
- Executed light gardening tasks to maintain outdoor spaces and aesthetics.
- Provided assistance to disabled persons in accordance with their individual needs.
Call Center Representative
Erie Community College
Amherst, New York
1998 - 1999
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Assisted students with inquiries and concerns regarding college services.
- Maintained confidentiality of sensitive student information in accordance with established guidelines.
Front Office Clerk
Bennett Manufacturing
Alden, New York
1997 - 1998
- Welcomed visitors at the front desk, determined their needs and directed them to the appropriate personnel.
- Supported office staff by efficiently filing and organizing paperwork.
- Produced document duplicates by operating copy and fax machines.
Education
Certificate - Computerized Medical Billing
Workforce Development
Amherst, NY10-2021
Associate of Applied Science - Office Technology
Erie Community College
Amherst, NY06-2000
Skills
- Confidentiality
- Customer service
- Attention to detail
- Organizational skills
- Administrative support
- Adaptability and flexibility
Timeline
Secret Shopper
Field Agent
10.2025 - Current
Focus Group Member
Virtual
2000 - Current
Caretaker
The French Household
2000 - Current
Call Center Representative
Erie Community College
1998 - 1999
Front Office Clerk
Bennett Manufacturing
1997 - 1998
Certificate - Computerized Medical Billing
Workforce Development
Associate of Applied Science - Office Technology
Erie Community College