Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Kerry Ledford

Champaign,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

15
15
years of professional experience
4
4
Certification

Work History

Home Care Provider

Private Home
Danville, IL
05.2017 - 08.2023
  • Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Managed client's schedule of doctor's appointments, therapies.

Kitchen Manager

The Vineyard Church of Central Illinois
Urbana, IL
11.2013 - 07.2015
  • Managed catering services for 250-person events.
  • Monitored budgeting and financial planning for catering operations.
  • Helped with special events, banquets and catering functions.

Hotel Night Auditor

Eastland Suites
Urbana, IL
02.2012 - 02.2013
  • Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
  • Maintained organized records of all housekeeping activities including occupancy levels, arrivals and departures, special requests.
  • Answered incoming calls promptly while maintaining courteous telephone etiquette.

Education

Associate of Applied Science - Hospitality Administration And Management

Parkland College
Champaign, IL
05-2015

Skills

  • Inbound and Outbound Calling
  • Accounting knowledge
  • Audit Procedures
  • Guest Relations
  • Property Management Systems
  • Compassionate client care
  • Meal Preparation
  • Organizational abilities

Accomplishments

  • Dean's List-2014

Certification

  • Certified Bartender
  • Certified Housekeeper
  • Certified in Building Maintenance and Operations
  • Certified Hotel Front End Operations

Affiliations

  • Organic Gardening
  • Food Pantry Volunteer
  • Soup Kitchen Volunteer

Timeline

Home Care Provider

Private Home
05.2017 - 08.2023

Kitchen Manager

The Vineyard Church of Central Illinois
11.2013 - 07.2015

Hotel Night Auditor

Eastland Suites
02.2012 - 02.2013

Associate of Applied Science - Hospitality Administration And Management

Parkland College

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