Kerry Sivels
Summary
Ambitious military vet and Information Technology graduate that recently completed a bachelor's degree in Computer & Information Technology and pursuing real-world experience to develop acquired skills. Offering strong understanding of device configuration, networking protocols and operating system specifications. Successful in working within collaborative environments, hard working, detailed orientated and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.
Overview
12
12
years of professional experience
Work History
PSE Clerk
United States Postal Service, USPS
03.2017 - 08.2019
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Accelerated processing times with effective use of automated equipment for mail sorting and distribution.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
- Strengthened team communication by collaborating closely with coworkers to identify bottlenecks and resolve operational issues promptly.
Radio Frequency Technician Noncommissioned Officer
US Air Force
10.2010 - 11.2016
- Enhanced network coverage by troubleshooting and repairing malfunctioning RF equipment.
- Reduced downtime for clients by promptly addressing connectivity issues and restoring services.
- Performed routine maintenance on radio frequency systems, ensuring optimal performance and extended lifespan.
- Collaborated with engineering teams to implement new RF technologies, leading to increased efficiency and reduced costs.
- Assisted in the design and development of custom RF solutions tailored to client specifications, resulting in high customer satisfaction rates.
Satellite Communications System Operator
US Air Force
10.2007 - 10.2010
- Enhanced satellite communication capabilities by implementing advanced troubleshooting techniques.
- Optimized system performance for seamless data transmission and improved network efficiency.
- Maintained high-quality satellite communications through rigorous equipment testing and calibration procedures.
- Collaborated with international teams to develop comprehensive communication plans for complex missions.
- Provided expert guidance on satellite communications during critical mission planning sessions, ensuring optimal results were achieved consistently.
- Served as a subject matter expert on Satellite Communications System Operator duties within the organization, leading training initiatives for new personnel.
Education
Bachelor of Science - Computer And Information Sciences
ECPI University
Raleigh, NC01.2024
Associate of Science - Computer Information Science
ECPI University
Raleigh, NC12.2022
Skills
- Document Processing
- Network Configuration
- Fault Analysis
- Vulnerability Assessment
- Incident Response
- Information Assurance
- Hardware Maintenance
- End-User Support
- Network Administration
- Network Troubleshooting
- Remote Support
- Server Maintenance
- Help Desk Operations
- Technical Support
- Customer Service
Timeline
PSE Clerk
United States Postal Service, USPS
03.2017 - 08.2019
Radio Frequency Technician Noncommissioned Officer
US Air Force
10.2010 - 11.2016
Satellite Communications System Operator
US Air Force
10.2007 - 10.2010
Bachelor of Science - Computer And Information Sciences
ECPI University
Associate of Science - Computer Information Science
ECPI University
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