Felicia Martinez
Bowie,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Brammer Pipe & Steel, Inc.
08.2014 - 04.2023
- Provided administrative support to the Office Manager and other staff members.
- Entered new vendor information into the company database for payment.
- Prepared, printed, and mailed invoices to customers.
- Analyzed purchase orders, contracts, invoices, check requests, and other documents related to the accounts payable cycle.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Monitored accounts receivable aging reports to ensure timely payments.
- Created and updated spreadsheets to track and report inventory data
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Conducted background checks for job applicants by following company policy and procedures.
- Onboarded new hires and rehires by guiding them through orientation and explaining the necessary documentation requirements.
- Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments, and deductions.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
Accounts Payable Clerk
Leo’s Foods
01.2009 - 01.2012
- Processed daily bills, checks, and vendor payments maintaining detailed records and receipts.
- Managed efficient and accurate processing of invoices and check requests.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled statements and prepared analysis of accounts.
- Monitored accounts to ensure payments were up to date.
- Correspond with vendors and respond to inquiries.
- Produced monthly reports and assisted in month-end closing.
Customer Service Representative
CBCA Administrators, Inc.
01.2000 - 01.2004
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Daydots International Inc.
01.1998 - 01.2000
Customer Service Representative
Rodriquez Festive Foods
01.1995 - 01.1998
Skills
- Data Management
- Dedicated Team Player
- Data Entry
- Calendar Management
- Time Management
Knowledge Of Computer Applications
- 10 key touch
- Word
- Excel
- QuickBooks
- SAP
- ADP
References
upon request
Timeline
Administrative Assistant
Brammer Pipe & Steel, Inc.
08.2014 - 04.2023
Accounts Payable Clerk
Leo’s Foods
01.2009 - 01.2012
Customer Service Representative
CBCA Administrators, Inc.
01.2000 - 01.2004
Customer Service Representative
Daydots International Inc.
01.1998 - 01.2000
Customer Service Representative
Rodriquez Festive Foods
01.1995 - 01.1998
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