Competent administrative professional with over 15 years of experience in office environments, including telecommuting. Most recently pivoted professional focus from customer service to finance but continue to shine in multiple capacities. Knowledgeable about accounting principles and well-versed in accurately coding bills for clear record-keeping. Friendly and professional demeanor with colleagues and clients is an asset to any team.
Work History
Accounts Receivable Specialist
Vetology Innovations
03.2020 - 01.2023
Reviewed B2B accounts on monthly basis to assess aging and pursue collection of funds.
Prepared and mailed SaaS invoices to customers, processed payments, and documented account updates.
Responded to inbound phone and email inquiries regarding accounts and payments.
Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Customer Service Representative
Veterinary Imaging Center Of San Diego
07.2019 - 01.2023
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Performed cash, card, and check transactions to complete customer payment for services.
Provided clerical support to company employees by copying, faxing and filing documents.
Answered constant flow of customer calls, scheduling appointments, and offering excellent support and tailored recommendations.
Customer Service Representative
Amici Pet Hospital Of Little Italy
12.2016 - 05.2019
Assisted customers with setting appointments, prescription pick-up, and processing payments.
Promoted superior customer experience by addressing concerns, demonstrating empathy, and resolving problems swiftly.
Trained staff on operating procedures and company services.
Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
The Family Pet Hospital
01.2014 - 06.2016
Answered large volume of incoming calls daily to resolve customer issues, schedule appointments, and route messages to medical staff.
Input patient vaccine histories, scanned and filed medical records, and processed payments.