Summary
Work History
Education
Skills
Work Availability
Timeline
Generic
Kerry Williams

Kerry Williams

Administrative Professional
San Diego,CA

Summary

Competent administrative professional with over 15 years of experience in office environments, including telecommuting. Most recently pivoted professional focus from customer service to finance but continue to shine in multiple capacities. Knowledgeable about accounting principles and well-versed in accurately coding bills for clear record-keeping. Friendly and professional demeanor with colleagues and clients is an asset to any team.

Work History

Accounts Receivable Specialist

Vetology Innovations
03.2020 - 01.2023
  • Reviewed B2B accounts on monthly basis to assess aging and pursue collection of funds.
  • Prepared and mailed SaaS invoices to customers, processed payments, and documented account updates.
  • Responded to inbound phone and email inquiries regarding accounts and payments.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

Customer Service Representative

Veterinary Imaging Center Of San Diego
07.2019 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Performed cash, card, and check transactions to complete customer payment for services.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered constant flow of customer calls, scheduling appointments, and offering excellent support and tailored recommendations.

Customer Service Representative

Amici Pet Hospital Of Little Italy
12.2016 - 05.2019
  • Assisted customers with setting appointments, prescription pick-up, and processing payments.
  • Promoted superior customer experience by addressing concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Kept reception area clean and neat to give visitors positive first impression.

Customer Service Representative

The Family Pet Hospital
01.2014 - 06.2016
  • Answered large volume of incoming calls daily to resolve customer issues, schedule appointments, and route messages to medical staff.
  • Input patient vaccine histories, scanned and filed medical records, and processed payments.

Education

90 Credit Hours - Public Health

University of Massachusetts
Amherst, MA

Associate of Science - Accounting

San Diego Miramar College
San Diego, CA
01.2024

Skills

  • Quickbooks
  • Microsoft Office
  • Google Suite
  • Phone Etiquette
  • Collections
  • Statement Preparation
  • Billing Dispute Resolution
  • Data Entry and Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Accounts Receivable Specialist

Vetology Innovations
03.2020 - 01.2023

Customer Service Representative

Veterinary Imaging Center Of San Diego
07.2019 - 01.2023

Customer Service Representative

Amici Pet Hospital Of Little Italy
12.2016 - 05.2019

Customer Service Representative

The Family Pet Hospital
01.2014 - 06.2016

90 Credit Hours - Public Health

University of Massachusetts

Associate of Science - Accounting

San Diego Miramar College
Kerry WilliamsAdministrative Professional