Kerstin Moore

Compiled hotel reports to support reporting needs and operational visibility.

Managed hotel money reports end to end.

• Supervised crew performance during shifts, maintaining fast service and consistent guest experience.
• Coordinated opening and closing procedures, ensuring readiness for daily operations.
• Trained crew members on food safety, cleanliness, and service standards.
• Monitored cash handling, drawer accuracy, and register procedures.
• Resolved guest concerns promptly, supporting positive customer satisfaction.
• Managed labor coverage and task assignments to maintain workflow during rush periods.
• Inspected kitchen and dining areas for sanitation, stock levels, and equipment readiness.
• Supported inventory control by tracking supplies and communicating replenishment needs.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.

• Supervised crew performance during shifts, maintaining fast service and consistent guest experience.
• Coordinated opening and closing procedures, ensuring readiness for daily operations.
• Trained crew members on food safety, cleanliness, and service standards.
• Monitored cash handling, drawer accuracy, and register procedures.