Kerstin Taylor
Orland Park,IL
Summary
Focused and diligent Communicative Disorders degree holder with strong adaptability and first-rate communication eager to secure registered behavior technician position. I am passionate about advocating for the needs, wants, and behavioral plans of all individuals. As a skilled relationship builder with a compassionate nature, known for having a positive attitude and exceeding performance standards, I am elated to apply all I have learned and contribute the entirety of my various experiences to meet team goals.
Overview
10
10
years of professional experience
Work History
Telephone Interviewer
Illinois Department Of Public Health
Dekalb, United States
11.2018 - Current
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Conducted interviews with participants to assess eligibility.
- Explained questions in better detail for interviewees to allow truthful answers.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Gathered data and insights from participants during telephone interviews.
- Documented records of call information.
Social Media Coordinator Intern
The Superhero Center For Autism
Loves Park, IL
03.2022 - Current
- Responded to comments, posts and questions from various channels.
- Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages.
- Conducted daily updates to social media profiles to boost company online presence.
- Worked with assigned team on projects to meet deliverables.
- Created engaging content to catch attention of potential customers.
- Tracked social media engagement to identify high-performing ideas for campaigns.
Care Giver
Tina Conway
Orland Park, IL
05.2018 - Current
- Supported client with mental support and physical activities to accomplish quality of life and sustain needs.
- Administered medications and tracked behaviors to keep parent well-informed.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Practiced tasks outlined by client's Speech, OT, and ABA therapist
- Entertained, conversed and read aloud to keep client mentally alert.
- Helped client care for themselves by teaching proper morning and night routines, social etiquette in public places
- Engaged client in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Sales Associate
Victoria Secret
Orland Park, IL
11.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Developed, marketed and sold full range of products and support services.
Education
Bachelor of Science - Communicative Disorders
Northern Illinois University
DeKalb, IL05.2022
No Degree - Communicative Disorders
Joliet Junior College
Joliet, ILNo Degree - Communicative Disorders
Kishwaukee College
Malta, ILSkills
- Strong ethics and values
- Compelling communication skills
- Adaptive and versatile to changing environments
- Resilient with upmost dedication
- Effective problem-solving
- Self-motivated
- Detail oriented
- Extremely compassionate
- Dynamic leadership skills
- Critical thinking
- Innovative creativity
- Public speaking
Accomplishments
Co-founded "Shades of Excellence" mentorship program at Joliet Catholic Academy high school. Alongside the Director of Diversity and Inclusion, I assisted in the founding of this mentorship program for students of color at JCA. I formulated goals and expectations, mentor outreach, guidelines, mentor requirements, mentor and mentee orientation, and aided in the development of the code of conduct. In addition, I am also an active mentor within the program. I desired to turn my own experience into a dynamic change for students after me. I became an advocate for students of color and yearned to instill within students that discrimination of any kind is unacceptable, strengthen their confidence, and educate them on the proper manner to handle discriminatory behavior.
Timeline
Social Media Coordinator Intern
The Superhero Center For Autism
03.2022 - Current
Sales Associate
Victoria Secret
11.2019 - 08.2021
Telephone Interviewer
Illinois Department Of Public Health
11.2018 - Current
Care Giver
Tina Conway
05.2018 - Current
Bachelor of Science - Communicative Disorders
Northern Illinois University
No Degree - Communicative Disorders
Joliet Junior College
No Degree - Communicative Disorders
Kishwaukee College
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