Kertea Rutledge
Birmingham,AL
Summary
Efficient patient account representative with 2 years of experience. Productive and diligent with passion for resolving discrepancies through paying attention to detail and creative problem-solving. Passionate about company values through impeccable work ethic and drive.
Overview
7
7
years of professional experience
Work History
Patient Accounting Representative
Guidehouse
08.2021 - Current
- Insurance follow-up, Complete assigned special projects withing time frame given, Rebills claims when necessary; Correcting and billing electronic and hardcopy claims; Post adjustments based on SOP or as directed by leadership.
- Verify payments are correct per commerical contract; Document accounts worked in client systems HQ, Metrix and SSI. Responsible for working 35 accounts daily;
- Communicates with management about account questions or noticeable patterns with insurance companies.
- Reconcile accounts to resolution
- Send team members productivity to leadership for review.
Patient Access Specialist
Grandview Medical Center
11.2019 - 08.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
Patient Care Technician/CCMA
Aspire Physical Recovery Center At Hoover LLC
07.2016 - 07.2019
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Verified patient insurance; Dressed surgical sites and triaged patients
- Assisted physician with minor procedures
Education
Medical Assistant Certification - Medical Assisting
Fortis Institute
Birmingham, AL06.2017
Skills
- Strong communication skills written and verbal
- Detail oriented
- Faxing and Copying
- Effective problem solving skills
- Efficient with commercial payers Aetna, United Healthcare, Cigna, Humana etc
- Time management
- Involved in VOVC project
Timeline
Patient Accounting Representative
Guidehouse
08.2021 - Current
Patient Access Specialist
Grandview Medical Center
11.2019 - 08.2021
Patient Care Technician/CCMA
Aspire Physical Recovery Center At Hoover LLC
07.2016 - 07.2019
Medical Assistant Certification - Medical Assisting
Fortis Institute
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