Kervens Dessources
Miami,FL
Summary
Driven by a results-focused approach, I leveraged my complex problem-solving and team leadership skills at Mkb Management Corp to enhance customer satisfaction and streamline operations. My tenure in diverse roles, including as a Technical Analyst at Blue Edge Fx, showcases my ability to improve system performance and foster team agility, underscoring my commitment to operational excellence and strategic planning.
Overview
8
8
years of professional experience
Work History
Manager
Mkb Management Corp
Fort Lauderdale FL
05.2016 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Technical Analyst
Blue Edge Fx
Houston, TX
07.2022 - 12.2023
- Coordinated with external market movement during system implementations or upgrades, ensuring timely completion within project constraints.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting TradingView Metadata MetaTrader DxTrade
Credit Consultant
Prestige Advisor Group
Boca Raton, FL
01.2020 - 02.2022
- Collaborated with lenders and creditors to negotiate favorable terms for clients, resulting in reduced interest rates and waived fees.
- Worked closely with sales teams to develop cross-selling opportunities that resulted in increased revenue streams for the company.
- Ensured compliance with all regulatory requirements by staying current on changes within the industry and updating policies accordingly.
Education
Business Management - Management
Florida International University
Miami, FL06.2011
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
Timeline
Technical Analyst
Blue Edge Fx
07.2022 - 12.2023
Credit Consultant
Prestige Advisor Group
01.2020 - 02.2022
Manager
Mkb Management Corp
05.2016 - Current
Business Management - Management
Florida International University