KERWIN VERGARA
Pacoima,CA
Summary
Reliable Shift Leader with 2 years in the retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
3
3
years of professional experience
Work History
Shift Lead
Walgreens
03.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responsible for holding store keys to open and close without management as necessary.
- Responsible for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assisted with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
Customer Service Specialist
Dicks Sporting Goods
05.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Oversaw frontend by ensuring customer satisfaction and communicating with front end team to achieve high standards
- Cash handling: till count and safe count to ensure all money was accounted for.
- Resolved concerns with products or services to help with retention and drive sales.
Shift Leader
Yogurtland
05.2020 - 05.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources, cash handling and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Arts - Criminology And Justice Studies
CALIFORNIA STATE UNIVERSITY Northridge
Northridge, CA05.2023
HIGH SCHOOL DIPLOMA -
JOHN H FRANCIS POLYTECHNIC HIGH SCHOOL
Sun Valley, CA05.2019
Skills
- Creative Solutions
- Time Management
- Accurate Cash Handling
- Team Leadership
- Customer Service
- Loss Prevention Procedures
Timeline
Customer Service Specialist
Dicks Sporting Goods
05.2021 - 03.2022
Shift Lead
Walgreens
03.2021 - Current
Shift Leader
Yogurtland
05.2020 - 05.2021
Bachelor of Arts - Criminology And Justice Studies
CALIFORNIA STATE UNIVERSITY Northridge
HIGH SCHOOL DIPLOMA -
JOHN H FRANCIS POLYTECHNIC HIGH SCHOOL
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