Summary
Overview
Work History
Education
Skills
Freelance Photography
Freelance Fabric Artist
Timeline

Kesha Coutain

Baltimore,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Store Manager

Sugar
01.2014 - 09.2022
  • Managed inventory control, cash control and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Proven success in exceeding sales quotas within limited time frames
  • Compassionate peak performer with successful track record customer service
  • Flexible assuming leadership role, collaborating with colleagues, or supporting department head or executive
  • Promoted available resources and connected individuals with services.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Gave public talks on importance of health education and specific disease prevention and treatment strategies.
  • Taught health education classes for community workers and members of public.
  • Supervised staff to coordinate needs assessments.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Sales 30% higher than staff
  • Managed inventory control, cash control and store opening and closing procedures.

Assistant Manager

Picture People
04.2010 - 05.2013
  • Photographed high-quality images for various print and digital projects.
  • Edited, toned, captioned and uploaded photographs for publication.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Selected and set up appropriate props, backdrops and lighting.
  • Inspected proofs to verify quality and determine needed adjustments and retouches.

Education

High School Diploma -

Conway High School, Conway, SC
06.1996

Skills

  • Staff Orientation and Training
  • Payment Distribution
  • Employee Communications
  • Office Supplies and Inventory
  • Sensitive Material Handling
  • Attention To Detail
  • Account Opening
  • Highly Accurate
  • Working Independently
  • Accuracy And Efficiency
  • Exceptional Customer Service

Freelance Photography

Freelance photograph for 13 years. I use a Sony A7RIII, Nikon Z7 and Samsung Galaxy ultra 21. I work with nature and fabric backdrops and have a clear understanding in lighting.

Freelance Fabric Artist

I have dedicated 11 years to the craft of crochet . My crochet projects has become profitable endeavor over the years. I now focus on high end crochet lace garments for special occasion. This is my joy.

Timeline

Store Manager - Sugar
01.2014 - 09.2022
Assistant Manager - Picture People
04.2010 - 05.2013
Conway High School - High School Diploma,

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Kesha Coutain