Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kesha Sheffield

Ashburn,GA

Summary

Dynamic professional with a proven track record in education and customer service, including impactful experience as a Substitute Teacher at Turner County Board of Education. Skilled in classroom management and relationship building, I foster student engagement and adapt quickly to new environments, ensuring a positive and productive atmosphere for learning and collaboration.

Overview

20
20
years of professional experience

Work History

Substitute Teacher

Turner County Board of Education
12.2019 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

Customer Service Representative

MetaSystems Temp Service
10.2014 - 02.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Insurance Claims Specialist

Allstate Insurance Companies
03.2006 - 05.2014
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.

Billing Specialist

Care Centric
08.2005 - 03.2006
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Education

Osborne High School
Marietta, GA
06-2000

Skills

  • Classroom management
  • Adaptable
  • Relationship building and management
  • Student engagement

Timeline

Substitute Teacher

Turner County Board of Education
12.2019 - Current

Customer Service Representative

MetaSystems Temp Service
10.2014 - 02.2015

Insurance Claims Specialist

Allstate Insurance Companies
03.2006 - 05.2014

Billing Specialist

Care Centric
08.2005 - 03.2006

Osborne High School

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