Kesha J. Mitchell
Market Manager
Kernersville,NC
Summary
Goal-oriented manager with distinguished experience in logistics industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
23
23
years of professional experience
Work History
Market Manager
CRST
07.2020 - Current
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Maximized customer satisfaction by effectively coordinating service delivery for customers across territory.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Assistant Operations Manager
DSV Logistics
01.2015 - 07.2020
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Developed systems and procedures to improve operational quality and team efficiency.
911 Communications Supervisor
Charleston County Consolidated 911 Center
06.2000 - 01.2015
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
Education
High School Diploma -
Baptist Hill High School
Hollywood, SCSkills
- Systems and software programs
- New Business Development
- Territory Management
- Coaching and mentoring
- Review of contracts
- Database Management
Timeline
Market Manager
CRST
07.2020 - Current
Assistant Operations Manager
DSV Logistics
01.2015 - 07.2020
911 Communications Supervisor
Charleston County Consolidated 911 Center
06.2000 - 01.2015
High School Diploma -
Baptist Hill High School
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