Summary
Overview
Work History
Education
Skills
Timeline
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Keshay Graddy

Stockbridge,Ga

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

General Manager

Planet Fitness
01.2023 - Current
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Develop your assistant manager into a future leader. Provide on the job training to develop management skills such as delegation, accountability and performance management.

Member Service Rep

Planet Fitness
05.2020 - 07.2022
  • Greet members and guests, always providing exceptional customer service, answering phones courteously and assist callers with a variety of questions
  • Check members in or provide a legendary tour to prospective members!
  • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights
  • Regular cleaning of all exercise equipment and tanning beds
  • Regular restroom and wet area cleaning and stocking

Customer Service Rep

Walmart
02.2018 - 03.2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Johnson County High School
Wrightsville, Ga
01.2009

Associate of Business Administration -

Heart of Ga Technical College
Dublin, Ga
01.2010

Skills

  • Quality Management
  • Verbal and written communication
  • Team training and development
  • Time Management
  • Inventory Control
  • Efficient multi-tasker
  • Exceptional interpersonal communication

Timeline

General Manager

Planet Fitness
01.2023 - Current

Member Service Rep

Planet Fitness
05.2020 - 07.2022

Customer Service Rep

Walmart
02.2018 - 03.2020

High School Diploma -

Johnson County High School

Associate of Business Administration -

Heart of Ga Technical College

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Keshay Graddy