Kesherra Carter
Austin, TX,TX
Summary
Dynamic professional with a proven track record, excelling in operational efficiency and team leadership. Skilled in training and mentoring, I optimize workflows to enhance customer experiences. Adept in cash management and conflict resolution, I consistently achieve revenue benchmarks while fostering a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Plugerville, TX
06.2023 - Current
- Led team of baristas during daily operations, delegating tasks to optimize service based on business demands
- Monitor workflow and adjust deployment to maintain efficient service and workflow during high-volume periods
- Resolved operational issues and made real-time decisions, ensuring seamless store operations
- Oversee opening/closing procedures, cash and safe handling, inventory management, cleanliness and company standard
- Managed cash tills to ensure accurate transactions and cash flow, safe counts, deposits, and cash-handling procedures
- Resolve customer needs to maintain a positive customer experience in a fast-paced environment
- Trained and coached new employees while supporting current staff to foster a positive work environment
- Communicated business priorities, expectations, and feedback to team members and management
Assistant Manager/Sales Lead
Sephora
Austin, TX
09.2023 - 06.2025
- Supervised and supported daily store operations while leading associates to achieve sales, customer service, and operational goals.
- Coached team members on sales techniques, product knowledge, customer engagement, and company standards to enhance overall sales performance.
- Delegated daily tasks and prioritized team efforts based on business needs, customer traffic, and sales objectives to optimize store operations.
- Provided exceptional customer service by building rapport, identifying customer needs, resolving concerns, and creating personalized shopping experiences.
- Ensured accurate cash management and register operations while maintaining effective opening and closing procedures.
- Facilitated training and onboarding of new associates to enhance their understanding of company standards and expectations.
- Executed inventory management tasks, processing shipments and replenishing stock while creating appealing visual merchandising to attract customers.
- Collaborated with store leadership to maintain an organized, productive, and customer-focused environment
- Demonstrated strong leadership, communication, multitasking, and problem-solving skills in a fast-paced environment.
Receptionist/Patient Care and Treatment Coordinator
Brident Dental
Houston, TX
01.2022 - 06.2023
- Welcomed and assisted patients while providing professional, compassionate, and efficient front-office support in a fast-paced dental environment
- Managed patient appointments, confirmations, cancellations, and rescheduling to optimize daily schedule and enhance patient flow.
- Verified patient insurance coverage and benefits while assisting patients with concerns regarding treatment costs, copays, deductibles, and payment options.
- Processed patient payments while maintaining accurate financial and administrative records to ensure compliance and minimize errors.
- Maintained patient charts, demographic information, treatment documentation and other confidential records with accuracy and attention to detail while protecting patient privacy and confidentiality (HIPAA Compliance).
- Communicated with patients by phone, email, and in-person regarding appointments, treatment plans, and follow-up care.
- Coordinated communication among patients, dentists, hygienists, and dental team members to facilitate patient care and improve service delivery.
- Addressed patient concerns professionally and worked to resolve scheduling, billing, and service-related issues.
- Supported daily office operations by organizing records, managing correspondence and maintaining a clean, welcoming reception area.
Licensed Life Insurance Agent
Family First Life
Houston, TX
01.2021 - 01.2022
- Consulted with prospective clients to assess financial needs and recommend life insurance solutions aligned with individual goals and circumstances.
- Conducted sales consultations and explained life insurance policies, coverage options, benefits, premiums, and policy terms in clear, easy-to-understand language.
- Generated and followed up with leads through phone, virtual, and in-person communication, developing and maintaining a robust client pipeline.
- Built and strengthened professional client relationships through active listening, needs-based selling, and personalized service.
- Guided clients through application and enrollment process, ensuring accurate documentation and timely submission of required information.
- Maintained compliance with applicable insurance regulations, company policies, and ethical sales practices.
- Overcame objections and addressed client concerns while maintaining a professional and consultative approach.
- Maintained accurate client information and protected sensitive personal and financial information throughout the sales process.
Education
Sterile Processing
U.S. Career Institute
01-2025
Diploma -
Oak Ridge High School
Conroe, TX06-2020
Associate of Arts (AA) -
Lone Star College
Conroe, TX05-2020
Skills
- Sales strategies
- Operational efficiency
- Workflow optimization
- Inventory control
- Training and mentoring
- Revenue benchmarks
- Coaching & Employee development
- Client needs assessment
- Performance management
- Leadership & Management
- Data analysis
- Electronic health records (EHR/EMR)
- HIPAA Compliance
- Microsoft Office
- Excel
- Word
- EagleSoft
- CRM
- Telephone etiquette
- Data entry
- Administrative support
- Conflict resolution
- Relationship building
Awards and Honors
Delta Epsilon Tau Honor Society- January 2025 by U.S. Career Institute
Timeline
Assistant Manager/Sales Lead
Sephora
09.2023 - 06.2025
Shift Supervisor
Starbucks
06.2023 - Current
Receptionist/Patient Care and Treatment Coordinator
Brident Dental
01.2022 - 06.2023
Licensed Life Insurance Agent
Family First Life
01.2021 - 01.2022
Sterile Processing
U.S. Career Institute
Diploma -
Oak Ridge High School
Associate of Arts (AA) -
Lone Star College