Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Interests
Quote
Timeline
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Open To Work

Keshia Willy

Tulsa,OK

Work Preference

Job Search Status

Open to work

Desired Job Title

Customer Service RepresentativeIT Support EngineerData Entry ClerkCertified Surgical TechnicianReceptionist Administrator

Work Type

Seasonal WorkPart TimeGig Work

Location Preference

RemoteHybridOn-Site
Location: Tulsa, OK
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceFlexible work hoursTeam Building / Company Retreats4-day work weekPaid sick leave401k matchWork from home optionPaid time offHealthcare benefitsCompany Culture

Summary

Strong leader and problem-solver dedicated to streamlining operations. Personable personality that helps avoid customer related escalations. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

11
11
years of professional experience

Work History

Hotel Front Desk Receptionist (Night Audit)

SJS Hospitality
Broken Arrow, Oklahoma
07.2025 - Current
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Trained new staff members in customer service techniques and hotel operations.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Kept accounts in balance and ran daily reports to verify totals.

Ramp Agent

Unifi Aviation
Tulsa, Oklahoma
02.2022 - 03.2025
  • Coordinated ground crew activities to complete objectives on schedule.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Guided aircraft into and out of parking positions using hand signals.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Helped train new employees in safe practices and warehouse procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Customer Service Supervisor

Unifi Aviation
Tulsa, OK
11.2019 - 03.2025
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively attended to customers, handled concerns quickly and escalated major issues to upper management.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Customer Service Associate

QuickFlight Services
07.2018 - 11.2019
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided training and support to new associates to help provide high-quality customer service.

Team Leader/Supervisor

Gathering Place
Tulsa, OK
09.2018 - 10.2019
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Overnight Stocker

Toys"R"Us
El Paso, Texas
10.2016 - 12.2016
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.

Warehouse Person

DB Schenker Logistics
Tulsa, Oklahoma
01.2016 - 08.2016
  • Consistently lifted materials weighing as much as 50 pounds.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Helped train new employees in safe practices and warehouse procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Strapped items down over protective padding to secure throughout transportation.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Warehouse Packer

Macys Logistics
owasso, Oklahoma
11.2015 - 01.2016
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Created shipping labels to complete daily order processing.
  • Packed, weighed and shipped items per customer specifications.
  • Organized items on racks, shelves and bins to maintain established order.

Environmental Services Housekeeper

Covenant Medical Center
Lubbock, Texas
07.2015 - 09.2015
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Documented and reported necessary facility and building repairs observed.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Verified cleanliness and organization of storage areas and carts.
  • Operated electronic backpack vacuums and floor sweepers.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Education

Diploma -

Mclain Hs For Sci./Technology
2010

Skills

  • Coordinating Service Initiatives
  • Customer Relationship Management (CRM) Software
  • MS Office Expertise
  • Microsoft Excel
  • Superior Computer Skills
  • Administration and Reporting
  • Cash Handling
  • Employee Coaching and Mentoring
  • Inventory Accuracy
  • Customer service excellence

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Certified Deicing Instructor, Unifi Aviation - Oct2022-Apr2023
  • Hospitality Training - July2025
  • Barista Training - September2018

Interests

Farming and Agriculture

Education

Hospitality

Sports

Enturepenuer

Culinary

Travel

History

Quote

There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse

Timeline

Hotel Front Desk Receptionist (Night Audit)

SJS Hospitality
07.2025 - Current

Ramp Agent

Unifi Aviation
02.2022 - 03.2025

Customer Service Supervisor

Unifi Aviation
11.2019 - 03.2025

Team Leader/Supervisor

Gathering Place
09.2018 - 10.2019

Customer Service Associate

QuickFlight Services
07.2018 - 11.2019

Overnight Stocker

Toys"R"Us
10.2016 - 12.2016

Warehouse Person

DB Schenker Logistics
01.2016 - 08.2016

Warehouse Packer

Macys Logistics
11.2015 - 01.2016

Environmental Services Housekeeper

Covenant Medical Center
07.2015 - 09.2015

Diploma -

Mclain Hs For Sci./Technology

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Keshia Willy