Ketlyn Benjamin
Palm Bay
Summary
A seasoned sales professional with a proven history of delivering performance and maximizing sales extensive experience in team management, customer and product design in the retail sector. Skilled in team training and motivation. Friendly and responsive personality, enthusiastic, conscientious and hard working.
Overview
25
25
years of professional experience
1
1
Certification
Work History
District Training Manager
Big Lots
01.2003 - Current
- > Complete over-site of total store operations of one of the top four volume stores in the district which include inventory control, staffing merchandising strategies, management development, and total store performance
- >Direct management and oversight of Assistant Managers, Supervisors and store associates to ensure implementation of established company policies, standards, expectations and initiates
- >Implemented daily routines with all leaders to set expectations of daily walks, operational execution and weekly LP meetings
- >Develop weekly plans to address concerns and review areas of opportunity
- >Shifted key associates to new areas to support the business needs while holding underperforming associates accountable
- >Ensure Assistant Managers and store team members are fulfilling their individual responsibilities
- >Manage multi-million-dollar sales volume, P&L expense budget and key programs company initiative
- >Facilitate onboarding and training for new associates and Team Leaders provide ongoing coaching in the moment, and implement structured learning and development activities for all team members
- >Handle personnel and associate relations issues>Payroll budget management, workforce management and scheduling
- >Facilitate effective communication and partnerships between and among store team, regional management team and other partners within the company
Assistant Store Manager
Big Lots
09.2001 - 01.2003
- >Day-to-day management of store merchandising activities in addition to managing front end, back of house receiving daily functions and cash office functions
- > Use sales reports to monitor store performance on a weekly basis and provide feedback and recommendations to store manager and regional team on opportunities for improvement based on comp shopping analysis, best- selling merchandising and stock levels
- >Provide outstanding customer service and ensured store associates are delivering excellent customer service
- >Lead morning rally meetings for all associates scheduled communicating to the team on the store's performances, goals and expectations for the day and week
- >Assist in management of all areas of the store operations as needed
Inventory Supervisor
RGIS
Plantation
01.2000 - 08.2001
- >Supervision of all events while guiding inventory associates and acting as the first point of contact to resolve any event concerns in support of and at the direction of the Zone Manager
- Assist and direct other associates with daily tasks and interact with customers to ensure exceptional service
Education
Associates Degree - electronics engineering
Broward College
01.2003
Skills
- Sales Growth
- Profitability
- Customer Satisfaction
- Customer Retention
- Team Building
- Team Development
- Microsoft Office
- Profit & Loss
- Team Management
- Workforce Management
- Change Management
- Process Improvement
Certification
Food Handler Certification
Timeline
District Training Manager
Big Lots
01.2003 - Current
Assistant Store Manager
Big Lots
09.2001 - 01.2003
Inventory Supervisor
RGIS
01.2000 - 08.2001
Associates Degree - electronics engineering
Broward College